Valencia Mouster
@valenciamouster
Appointment Setter and Sales Professional specializing in outbound lead generation and CRM-driven booking.
South AfricaWhat I'm looking for
I’m an Appointment Setter and Sales Professional with over three years of experience in outbound sales, lead generation, customer service, and administrative support. I focus on building rapport fast, qualifying prospects, and booking high-quality appointments.
I bring strong telephone etiquette and a goal-oriented approach to objection handling, backed by excellent organization and relationship-building skills. I’ve maintained accurate CRM records and followed up consistently to minimise cancellations.
In my previous roles, I managed daily administrative operations, coordinated calendars and meetings, responded professionally to emails and telephone enquiries, and completed reports and data entry. I’m comfortable supporting teams and visitors while maintaining confidential records.
I’m also a qualified appointment setter through training with Excellent Solutions, where I conducted high-volume outbound calls, asked discovery questions to qualify leads, and scheduled appointments for sales representatives. I’m motivated to help businesses grow through effective sales outreach and exceptional service, including in remote environments.
Experience
Work history, roles, and key accomplishments
Appointment Setter
Gem Meg Excellent Solutions
May 2024 - Nov 2025 (1 year 6 months)
Conducted high-volume outbound calls to prospective customers, qualified leads using discovery questions, and scheduled appointments for sales representatives while maintaining appointment-setting quality standards. Managed lead qualification and follow-up to reduce cancellations.
Sales Consultant
Excellent Solution
Mar 2023 - May 2024 (1 year 2 months)
Consulted with customers to understand their needs and recommend suitable solutions while building long-term client relationships through communication and follow-up. Met and exceeded monthly sales targets and processed customer transactions accurately.
Administrative Assistant
Sheikh Anta Diop College - The Little Cute Creche
Nov 2022 - Feb 2023 (3 months)
Managed daily administrative operations, including coordinating calendars, meetings, and appointments for management. Responded to emails and telephone enquiries, maintained accurate records, and performed data entry while supporting staff and visitors with customer service.
Education
Degrees, certifications, and relevant coursework
Gauteng City College
Information Technology and System Development, Information Technology and System Development
2024 - 2025
Completed a course at Gauteng City College from May 2024 to November 2025 focused on information technology and system development-related subjects. Performed high-volume outbound calling, qualified leads, and booked appointments while following lead-discovery and follow-up processes.
Sheikh Anta Diop College
Administrative Assistant, Administrative Support
2022 - 2023
Completed an Administrative Assistant program at Sheikh Anta Diop College from November 2022 to February 2023. Managed office workflows, coordinated calendars and appointments, responded to calls and emails, and maintained accurate reports and records.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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