I've supported customers across TTEC, Teleperformance, and eClerx, resolving healthcare, consumer technology, and technical service concerns through voice and chat.
At Teleperformance, I guided customers through Apple product selection, AppleCare+, compatibility, financing, trade-ins, and purchase decisions while maintaining 97–98% QA scores. I was named Star Performer for delivering exceptional customer experiences.
At TTEC and eClerx, I've investigated insurance and technical support issues, maintained accurate documentation, and collaborated with internal teams to provide clear, compliant resolutions. I received a Weekly Performance Award at TTEC for high quality scores and customer experiences.

