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Vaishnavi Singh

@vaishnavisingh8

I resolve complex customer issues across healthcare, consumer technology, and technical support channels.

I've supported customers across TTEC, Teleperformance, and eClerx, resolving healthcare, consumer technology, and technical service concerns through voice and chat.

At Teleperformance, I guided customers through Apple product selection, AppleCare+, compatibility, financing, trade-ins, and purchase decisions while maintaining 97–98% QA scores. I was named Star Performer for delivering exceptional customer experiences.

At TTEC and eClerx, I've investigated insurance and technical support issues, maintained accurate documentation, and collaborated with internal teams to provide clear, compliant resolutions. I received a Weekly Performance Award at TTEC for high quality scores and customer experiences.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

TTEC

Feb 2026 - Jun 2026 (4 months)

Assisted customers with dental insurance eligibility, claims, benefits, and coverage. Delivered empathetic, solution-focused service while simplifying complex insurance information and maintaining compliance with HIPAA guidelines.

Customer Service Insurance HIPAA compliance Documentation Problem Solving Communication Skills

Customer Care Executive

Teleperformance

Jun 2024 - Feb 2026 (1 year 8 months)

Assisted customers in selecting Apple products by understanding their needs and recommending personalized solutions. Educated customers on Apple products, AppleCare+, and the Apple ecosystem while maintaining high QA scores.

Customer Service Sales Apple Products AppleCare+Consultative Selling Quality Assurance Cross Functional Collaboration

Analyst

eClerx

Nov 2023 - Jun 2024 (7 months)

Provided technical support to DirecTV field technicians regarding service activations, modifications, and troubleshooting. Diagnosed technical issues and collaborated with internal teams to deliver timely resolutions.

Technical Support Troubleshooting Documentation Quality Assurance Collaboration

Education

Degrees, certifications, and relevant coursework

Alison

Diploma in Human Resources, Human Resources

2025 - 2025

Completed a Diploma in Human Resources from Alison in 2025, verified via Learner Record.

Chandigarh Group of Colleges, Jhanjeri

Bachelor of Technology, Electronics & Communication Engineering

2019 - 2023

Bachelor of Technology in Electronics & Communication Engineering from Chandigarh Group of Colleges, Jhanjeri, affiliated to I.K. Gujral Punjab Technical University.