Uzair Khan
@uzairkhan8
Customer Experience & Client Services Specialist improving CSAT and SLA performance.
IndiaWhat I'm looking for
I’m a Customer Experience & Client Services Specialist with 2+ years at Amazon, focused on end-to-end client feedback management, complex escalation handling, and measurable service improvements across global programs. I’ve sustained 95% CSAT and 100% SLA adherence by driving structured root cause analysis and cross-functional collaboration.
I turn client dissatisfaction into lasting loyalty by communicating empathetically and using feedback data to prevent recurrence and reduce resolution friction. During my tenure, I delivered a 15% reduction in response time, improved team productivity by 20% in Q1, and trained 50+ associates (including leading a pilot onboarding for 30+ associates) to achieve 90% resolution rate.
Experience
Work history, roles, and key accomplishments
Customer Service Associate & Trainer
Amazon
Apr 2023 - Dec 2025 (2 years 8 months)
Owned end-to-end client feedback and complex escalations across Flex/HUB/NA DNR programs, sustaining 95% CSAT and 100% SLA adherence. Drove root-cause and process improvements that reduced customer response time by 15% and trained 50+ associates to achieve a 90% resolution rate.
Education
Degrees, certifications, and relevant coursework
Aligarh Muslim University
Bachelor of Arts (Honours), German
2019 - 2022
Grade: CGPA: 7.5
Completed a B.A. German (Honours) at Aligarh Muslim University, graduating in September 2022.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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