In my current Customer Service - Documentation Position, I manage air freight shipments from booking and documentation through customs clearance, tracking, and final delivery.
I coordinate with airlines, overseas agents, customs brokers, trucking companies, and other service providers. I also identify operational risks and implement solutions to minimize delays and prevent shipment issues from recurring.
As a SEO Content Writer Collaborator with Beast Team – Start-up, I researched keywords and online content opportunities, then collaborated with international writers on SEO-optimized content. I cross-checked information for accuracy and relevance and completed assigned work within deadlines.
