Uyên Vũ

Provided freight quotations and logistics solutions to customers, coordinated bookings with carriers and overseas agents, handled shipment documentation and monitored cargo tracking, maintained customer communication, and supported problem-solving to ensure service quality.

Verified BL information after receiving pre-alerts, tracked and traced ETA of new shipments, submitted E-Manifest, issued arrival notices and delivery orders, checked payment status, issued BL and Debit Note for export shipments, and resolved arising issues.

Handled customer inquiries and issues related to Booking.com services. Assisted customers and third parties in resolving booking-related problems and ensured high-quality customer service through effective communication and problem-solving.

Specialized in fertilizer and DFM (dry food meal). Handled import-export documents and sales contracts, coordinated and tracked end-to-end shipment processes from booking and customs clearance to final delivery, and liaised with carriers, suppliers, and internal teams to resolve issues and improve supply chain efficiency.