Nhi Nguyen
@nhinguyen2
Freight forwarding management specialist optimizing multimodal logistics, freight pricing, and customer service for global shipments.
VietnamWhat I'm looking for
I’m a customer service and logistics professional with 6+ years in freight forwarding, transportation procurement, and supply chain operations. In my current role as a Freight Forwarding Management Specialist at THACO INDUSTRIES - TRUONG HAI INDUSTRIES CORPORATION, I manage freight pricing and logistics costs for domestic, import, and export shipments, negotiate with carriers and providers, and coordinate multimodal (sea, air, road) transportation while optimizing routing and efficiency using logistics data and market trends.
Previously at SUNRISE LOGISTICS COMPANY LTD, I handled end-to-end air and ocean freight operations—from quotation and booking to documentation, customs clearance, delivery, and milestone tracking. I prepare and negotiate competitive freight quotations, manage customer escalations and shipment updates as a primary point of contact, and support cost control by monitoring demurrage and detention. I’ve also led customer service operations, coached team members, streamlined workflows, and collaborated cross-functionally to improve service quality—backed by my earlier export sales internship and Bachelor of International Business.
Experience
Work history, roles, and key accomplishments
Freight Forwarding Management Specialist
THACO Industries - Truong Hai Industries Corporation
Mar 2026 - Present (4 months)
Manage freight pricing and logistics costs for domestic, import, and export shipments, including negotiating rates and coordinating multimodal transportation. Analyze logistics data and routing strategies to improve transportation efficiency and delivery reliability.
Freight Forwarding Specialist
Sunrise Logistics Company Ltd
Nov 2019 - Feb 2026 (6 years 3 months)
Manage end-to-end air and ocean freight shipments, including quotations, bookings, documentation, customs clearance, transportation, and final delivery. Serve as a customer point of contact and track shipment milestones to resolve delays, documentation issues, and escalations.
Export Sales Intern
Saigon Trading & Packaging
Mar 2019 - Oct 2019 (7 months)
Assist with export documentation preparation and customer order processing. Coordinate shipments with logistics and production teams and communicate with international customers and freight forwarders.
Sales Support Executive
Sunrise Logistics Company Ltd
Assist the Sales team with logistics solutions by preparing quotations and recommending suitable routing options. Help maintain customer relationships and support business development activities.
Pricing Executive
Sunrise Logistics Company Ltd
Support freight pricing and quotation preparation for air and ocean shipments by sourcing and negotiating with carriers and overseas agents. Contribute to customer quotes and routing recommendations to balance cost, transit time, and service quality.
Customer Service Team Leader
Sunrise Logistics Company Ltd
Lead daily customer service operations by coaching team members, streamlining workflows, and sharing operational knowledge. Improve operational efficiency and customer satisfaction while managing service execution and records.
Education
Degrees, certifications, and relevant coursework
University of Finance and Marketing
Bachelor of International Business, International Business
2016 - 2020
Bachelor of International Business at the University of Finance and Marketing from 2016 to 2020.
Availability
Location
VietnamAuthorized to work in
Job categories
Skills
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