Open to opportunities

Анна User

@user121

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Community Support Specialist focused on Web3 user support, empathy, and clear problem resolution.

Ukraine

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What I'm looking for

I seek a Web3 role focused on user support and community engagement where I can apply blockchain knowledge, help users empathetically, and grow in a collaborative, decentralized team.

I am a Community Support Specialist focused on Web3 and blockchain ecosystems, with hands-on experience across Ethereum, Layer 2 networks, and decentralized platforms. I engage users empathetically and provide clear, accurate guidance on airdrops, testnets, bridges, NFT mints, and ecosystem quests.

Previously I worked as a Legal Advisor at GAL TRADING LLC where I managed small business operations, contracts, and compliance, developing strong organizational, negotiation, and client-facing communication skills. I apply an analytical mindset and attention to detail to resolve user issues and improve community workflows.

I work with tools such as Google Workspace, Notion, ChatGPT, and MS Office, and I continually expand my skills through targeted courses in marketing and sourcing. I am motivated to join a Web3 or blockchain project to support users, enhance community engagement, and help scale decentralized ecosystems.

Experience

Work history, roles, and key accomplishments

Community Support Specialist

Self-Driven

Jan 2024 - Dec 2025 (1 year 11 months)

Gained hands-on experience supporting users on decentralized platforms by guiding participants through airdrops, bridges, NFT mints, and ecosystem quests, improving onboarding and issue resolution for newcomers.

Ethereum zkSync Scroll Community Engagement Airdrops NFT Mints Customer Support

Legal Advisor

GAL Trading LLC

Jan 2019 - Dec 2025 (6 years 11 months)

Managed small business operations, contracts, and compliance, negotiating agreements and implementing processes that ensured regulatory adherence and supported client-oriented services.