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Uppili Srinivasan

@uppilisrinivasan

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Experienced Telecom and Finance professional with 16+ years in application support and operations.

India

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What I'm looking for

Seeking a challenging role in a vibrant, team-oriented environment that fosters innovation and growth, leveraging my expertise in Telecom and Finance to drive operational excellence and client satisfaction.

I am a dedicated professional with over 16 years of experience in Telecom and Finance domains, excelling in application support and operations. Currently, I serve as a Product Support Specialist at FIS Solutions (India) Private Limited since September 2020, where I have demonstrated expertise in managing end-to-end product operations and supporting client needs.

In my previous roles, I have worked as an Operations Lead at FIGmd and a Technical Account Manager at Celltick, managing projects for clients like Vodafone and Airtel. My expertise includes requirement analysis, documentation, implementation, testing, and application support, with a strong focus on improving operational efficiency and client satisfaction.

I hold a Bachelor of Engineering in Electronics and Communications from Mumbai University and have worked on various technical projects involving Linux, MySQL, and networking. My approach combines strategic planning with a keen eye for detail, ensuring seamless service delivery and client satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Product Support Specialist

Current

FIS Solutions (India) Private Limited

Oct 2020 - Present (4 years 8 months)

As a Product Support Specialist, I manage day-to-day operations, incident management, and client interactions for US financial institutions. I lead cross-functional teams, ensuring efficient service delivery and operational support while maintaining SLAs and driving ticket resolution.

Incident Management Change Management Client Relationship Management Linux Documentation Vendor Management

Operations Lead

FIGmd

Jun 2018 - Jul 2019 (1 year 1 month)

Oversaw daily operations and guided a team of support engineers in the HealthCare IT sector. Managed client interactions, ensured efficient service delivery, and conducted client updates to maintain satisfaction.

Operations Management Team Leadership Testing UAT Documentation Reporting Problem Solving

Technical Account Manager

Celltick

Jan 2012 - Jun 2018 (6 years 5 months)

Managed technical account functions for major telecom clients, overseeing project implementation and client interactions. Led teams in resolving technical issues and ensuring timely project delivery.

Project Management Client Engagement Technical Support Team Leadership Training Networking Reporting

Sr. VAS Engineer

Bonsai Wireless Pvt. Ltd.

Jul 2010 - Dec 2011 (1 year 5 months)

Provided L1 support for Acision products, managing customer interactions and coordinating with L2/L3 teams for escalated issues. Ensured service availability and uptime for SMSC operations.

L 1 Troubleshooting Communication Team Collaboration Service Management Documentation

Education

Degrees, certifications, and relevant coursework

Magna InfoTech

Not Applicable, Telecommunication Technologies

2009 - 2010

Worked as a VAS Engineer, monitoring and troubleshooting VAS nodes for Bharti Airtel Ltd. Ensured service availability and managed customer requirements under pressure.

IMI Mobile Pvt. Ltd.

Not Applicable, Telecommunication Technologies

2007 - 2009

Served as a VAS Engineer, involved in IVR design, implementation, and testing. Worked on multiple projects to enhance telecommunication services for clients like Tata Indicom and Vodafone.

Mumbai University

Bachelor of Engineering, Electronics and Communication Engineering

2005 - 2009

Bachelor of Engineering in Electronics and Communication Engineering. Gained foundational knowledge in telecommunications, electronics, and communication systems, preparing for a career in the telecom industry.