Open to opportunities

Uparna Bharathi

@uparnabharathi

Message

Customer support consultant and Tamil–English translator with 9+ years' experience.

India

Message

What I'm looking for

I seek customer-facing or translation roles where I can use Zendesk/Salesforce expertise, improve workflows, and deliver excellent multilingual support in a collaborative environment.

I am a customer support consultant with over nine years of experience in high-volume email and ticket management, skilled at using Zendesk, Salesforce and other CRM tools to drive timely resolutions and strong client relationships.

Currently I work as a freelance Tamil–English translator, producing accurate, culturally sensitive translations for individuals and businesses while supporting document, email, and conversational needs.

Throughout my roles I have improved workflows and reduced resolution times—achieving a noted 22% reduction in one role—by collaborating cross-functionally and maintaining detailed knowledge-base content and records.

I bring strong communication, active listening, problem-solving abilities, and adaptability, and I am motivated to deliver excellent customer experiences and reliable translation services in multilingual environments.

Experience

Work history, roles, and key accomplishments

Current

Freelance Translator

Current

Self-employed

Jan 2024 - Present (1 year 10 months)

Provide accurate Tamil–English translations for individuals and businesses, ensuring cultural relevance and timely delivery to bridge communication gaps.

Localization Proofreading Communication Cultural Adaptation Client Communication Time Management

MTS Consultant

Xtrachef by Toast

Jan 2019 - Dec 2024 (5 years 11 months)

Managed L1–L2 and escalated Zendesk tickets, assisted customer onboarding, and collaborated with internal teams to troubleshoot software issues and improve CRM workflows.

Zendesk Salesforce CRM Customer Onboarding Troubleshooting Cross Functional Collaboration Email Support

Email Support Associate

BankBazaar.com

Jan 2017 - Dec 2018 (1 year 11 months)

Handled banking customer queries via email, resolved issues within SLAs, coordinated internal teams for timely solutions, and managed escalations to ensure customer satisfaction.

Email Support Customer Service Escalation Management Record keeping Coordination SLA Management

Email Support Associate

Aegis AS

Jan 2012 - Dec 2016 (4 years 11 months)

Managed high-volume support tickets and chats, created and maintained knowledge base content, and partnered across teams to improve workflows, reducing resolution time by 22%.

Email Support Chat Support Troubleshooting Data Entry