Mohamed Unaish Amjadh

Supervised operations at Melouk Addu, ensuring efficient workflow and team coordination.

Handling customer inquiries across various channels and delivering accurate information about services. Escalating service requests and complaints as per guidelines. Logging all interactions with attention to detail while maintaining confidentiality. Managing follow-ups, callbacks, and contributing to ongoing campaigns. Staying up-to-date with service policies and product knowledge. Actively parti

Helping design and prepare training materials. Scheduling and coordinating training sessions. Maintaining training records and analyzing feedback. Supporting Learning Management Systems (LMS) and tracking progress. Researching new learning tools and methods to improve programs.

Responding to customer queries via phone. Resolving issues and escalating when necessary. Maintaining customer records and tracking interactions. Communicating updates, promotions, and services. Assisting with appointments and payments.

Identify sales opportunities, build client relationships, and negotiate deals. Handle customer inquiries, follow up on leads, and track sales performance. Create visual materials (social media posts, brochures, logos). Ensure designs align with brand guidelines and enhance product presentation.

Earned a C4 in Information Technology from CITM, covering foundational IT concepts.