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Unaizah Cajigas

@unaizahcajigas

Virtual Assistant and Medical Biller who handled insurance policy updates, endorsements, COI requests, and renewal applications at MOMENTUM PRO.

Philippines

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At MOMENTUM PRO, I added prospects and insureds, updated drivers and vehicles for endorsements, and handled MVR and COI requests.

I also prepared commercial auto Acord forms and renewal applications for different MGA's, and filed administrative documents.

At VERICLE PACIFIC INC., I reviewed outstanding insurance claims, submitted corrected claims and appeals, and tracked collection trends. Earlier, at SITEL PHILIPPINES CORPORATION, I handled inbound customer calls and documented interactions in CRM.

Experience

Work history, roles, and key accomplishments

Virtual Assistant - Medical Biller

Insurance Agency

Mar 2024 - Aug 2026 (2 years 5 months)

Handled data entry, accounting, commission reconciliations, and administrative tasks. Processed MVR requests, COI requests, and prepared Acord forms for commercial auto.

Data Entry Accounting Commission Reconciliation Call Handling Customer Service Administrative Tasks Billing RCM Momentum AMS Google Workspace Outlook Microsoft Teams Microsoft Office Slack Trello

AR Analyst (RCM)

Vericle Pacific Inc.

Sep 2022 - Jun 2023 (9 months)

Reviewed and followed up on outstanding insurance claims, investigating denials and resolving delays. Submitted corrected claims, appeals, and documentation while maintaining accurate records.

RCM Claims Management Denial Management Appeals Billing Systems Compliance Process Improvement Data Analysis

Customer Service Representative

Sitel Philippines Corporation

Nov 2021 - Jul 2022 (8 months)

Handled high-volume inbound calls, resolving customer inquiries and concerns efficiently. Documented interactions accurately in CRM and escalated complex issues when needed.

Customer Service Call Handling CRM Communication Skills Problem Solving Performance Metrics