Open to opportunities

unai prieto pozuelo

@unaiprietopozuelo

I create social content and deliver responsive customer support across digital, call-center, and hospitality environments.

Spain

Message

At Editorial Eneida, I managed and created social media content, planned posts to increase engagement and brand visibility, and tracked publication results.

I've also supported customers at Konecta and in telephone service environments, handling enquiries, complaints, incidents, databases, and quality standards. My experience as a waiter strengthened my customer care, order handling, cash and card payment processing, and ability to work well with others.

Experience

Work history, roles, and key accomplishments

Community Manager

Editorial Eneida

May 2026 - Jun 2026 (1 month)

Managed and created content for the publisher's social media, planned posts to increase engagement and brand visibility, interacted with the community, and tracked metrics.

Social Media Management Content Creation Community Engagement Customer Service Metrics

Teleoperador

Konecta

Sep 2024 - Dec 2024 (3 months)

Provided customer service in a call center environment, managed databases and customer service systems, and handled customer inquiries and complaints.

Customer Service Call Center Database Management Issue Resolution

Camarero

Bar

Jun 2023 - Aug 2023 (2 months)

Provided customer service by advising on the menu and taking orders, handled billing and payments, and ensured compliance with hygiene and food handling protocols.

Customer Service Point of Sale Food Safety Cash Handling