Umulisa Tania Ngoyi

Established and optimized schedules to maintain coverage and service in line with forecasted demands, overseeing employee performance and correcting problems to increase efficiency and maintain productivity targets. Managed inventory control, cash control, and store opening/closing procedures, and trained team members in successful strategies to meet operational and sales targets.

Met with existing customers and prospects to discuss business needs and recommend optimal solutions, retaining excellent client satisfaction ratings through outstanding service delivery. Developed and delivered engaging sales presentations to convey product benefits.

Assisted customers with prompt and polite in-person support, driving customer loyalty and consistent sales through friendly service and knowledgeable assistance. Maintained organized shelf stocks and managed new inventory while remaining composed in tense situations involving upset customers.

Completed advanced level studies, preparing for higher education or professional careers. Focused on a broad curriculum to develop critical thinking and analytical skills.

Completed ordinary level studies, building foundational knowledge across various subjects. Developed essential academic skills and prepared for further secondary education.