Open to opportunities

Umme Hani

@ummehani4

Message

I resolve complex payment and payout issues for high-volume fintech accounts.

India

Message

What I'm looking for

I'm looking for opportunities to solve complex payment or operations issues, use data to improve processes and customer outcomes, and collaborate across teams in a fast-paced, regulated environment.

At Cognizant supporting Stripe, I investigate payment and payout failures for strategic accounts, coordinate fixes to restore fund flow, and guide compliant tax, bank, and business-information updates.

I've also improved service delivery across Google Ads operations by managing quality, productivity, and first-contact-resolution metrics, using data to identify trends and recommend channel improvements.

My background spans payment troubleshooting, reconciliation support, account verification, escalation management, and data analysis in fast-paced, regulated environments.

Experience

Work history, roles, and key accomplishments

Current

Subject Matter Expert (SME)

Current

Cognizant

Oct 2025 - Present (10 months)

Investigates and resolves payment and payout failures for strategic Stripe accounts, coordinates fixes, and assists with tax and account setup. Leads analysis of strategic accounts, uses data insights to identify trends, and serves as primary contact for complex issues.

Payments Operations Delay Investigation Account Detail and KYC Updates Excel Data Analysis Stakeholder Management Escalation Management Cross Functional Collaboration