Umar Rafaqat Ali

UA

Open to opportunities

Umar Rafaqat Ali

@umarrafaqatali

I supervise retail operations and manage office workflows with strong customer service.

What I'm looking for

I'm looking for a challenging role in a related field where I can use my office management, supervision, customer service, and technical skills to support organizational growth and develop my career.

I've spent two years as a Supervisor at Mubarak Mega Mall, supporting retail operations, sales, customer service, and team leadership.

I also bring one year of office management experience and an ADP in ITM, with practical skills in MS Office, Point-of-Sale systems, and Cisco Packet Tracer. I'm focused on contributing my planning, problem-solving, and decision-making skills in a challenging workplace.

Experience

Work history, roles, and key accomplishments

MM

Supervisor

Mubarak Mega Mall

Supervised operations at Mubarak Mega Mall for two years, overseeing staff and ensuring smooth daily functioning.

Supervision Leadership Time Management Customer Service Problem Solving

UN

Office Management

Unknown

Managed office operations for one year, handling administrative tasks and supporting organizational efficiency.

Office Management MS Word Time Management

Education

Degrees, certifications, and relevant coursework

BG

BISE Gujranwala

Bachelor of Science, Information Technology Management

Completed Bachelors (ADP-ITM) from BISE Gujranwala in 2024.

BG

BISE Gujranwala

Intermediate, Science

Completed Intermediate (Science) from BISE Gujranwala in 2021.

BG

BISE Gujranwala

Matriculation, Science

Completed Matriculation (Science) from BISE Gujranwala in 2019.

Tech stack

Software and tools used professionally

ADP

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