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Umar Kagdi

@umarkagdi

Message

Back office executive at Tech Mahindra supporting Amazon customers with order, refund, replacement, and account issues.

India

Message

At Tech Mahindra, I support Amazon customers with product-order issues, including delivery problems, refunds, replacements, and account-related queries.

At MSC, I called customers and sent technicians to install locks.

At The pioneer tech, I entered data collected from government documents and collaborated with cross-functional teams.

At Aira Euro Company, I handled back office tasks in valve production, including preparing challans and entering data into the company’s software.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Associate

Current

Tech Mahindra

Jul 2025 - Present (1 year 3 months)

Worked in a BPO process for Amazon customer service, resolving issues related to product orders, including delivery problems, refunds, replacements, and account-related queries.

Customer Service Problem Solving Communication Skills Microsoft Office

Customer Service Coordinator

MSC

Jun 2023 - Jul 2025 (2 years 1 month)

Conducted comprehensive project analyses, identifying and rectifying discrepancies in engineering designs. Called customers and dispatched technicians for lock installations.

Customer Service Coordination Problem Solving Excel

Data Entry Operator

The Pioneer Tech

Feb 2023 - Apr 2023 (2 months)

Collected data from government documents and entered it into the computer. Collaborated with cross-functional teams, enhancing project success rates by 10%.

Data Entry Excel Microsoft Word Collaboration

Back Office Executive

Aira Euro Company

Aug 2021 - Present (5 years 2 months)

Handled back office operations for a valve manufacturing company, including creating casting pieces, drilling, finishing, quality checking, preparing challans, and entering data into company software.

Data Entry Quality Checking Excel Microsoft Word Documentation