At Salesforce, I design enterprise solutions across Field Service, Sales Cloud, Service Cloud, Communications Cloud, Data 360, and Agentforce. I developed AI-first Field Service Management solutions that contributed to approximately 30% faster case resolution.
I also designed Data 360 strategies to unify enterprise data, improving AI-agent contextual accuracy by approximately 25%. I advise delivery teams on architecture governance, CI/CD, integrations, and release considerations.
Earlier, at ClickSoftware, I engineered REST integrations that reduced integration errors by approximately 30% and built scheduling and resource-allocation algorithms that increased scheduling efficiency by approximately 20%. At IndiaMART InterMESH Limited, I developed B2B platform features supporting a platform with 1M+ active users.
