Umair Baig

Govern end-to-end AI programme operations for Fortune 500 accounts, owning LLM output evaluation, reviewer calibration, SLA governance, and eval pipeline architecture. Improved studio accuracy from 92.7% to a sustained 99.7–100% and helped achieve a 0.9% customer defect escape rate through internal catch mechanisms.

Led cross-functional teams delivering multiple strategic programmes with numerous sub-projects on time and within budget. Partnered with business leadership to set priorities based on resource capacity, risk exposure, and business value and built strategic plans, milestones, and logistics workflows.

Led multiple software-development projects with globally distributed teams, owning end-to-end delivery from pre-sales to release. Drove Scrum execution including backlog grooming, sprint planning, KPIs, feature demos, and feature testing, while managing plans, schedules, budgets, and delivery dashboards.

Created financial dashboards, budgets, and forecasts tracking performance against time, cost, and quality metrics. Led programme and project teams to deliver within allocated budgets, timelines, and quality expectations using Scrum methodologies and supported proposal development with sales by identifying and mitigating risks.

Owned end-to-end project delivery aligned with senior leadership’s strategic growth initiatives. Managed development and implementation of an enterprise ERP system and led a digital transformation programme coordinating architects, developers, and QA, while maintaining project charters, schedules, and RAID logs and managing change.

Supervised multiple projects from kickoff through delivery by prioritising needs and delegating assignments across teams. Coordinated across departments to keep stakeholders aligned on status, dependencies, and changes while maintaining schedules and adjusting workflows to stay on track.

Completed an Executive Post Graduate programme in Strategy Management.

Completed a Bachelor of Engineering degree.