I'm looking for a role where I can keep growing in guest experience and leadership, somewhere that values service excellence. My background is in fast-paced, pre-opening luxury environments. I'm also exploring remote opportunities like guest experience or client relations roles, since much of what I do translates well to a virtual setting.
Open to opportunities
Uluç İBUK
@ulubuk
Senior concierge specializing in VIP guest experience, pre-openings, and luxury hospitality operations.
TurkeyWhat I'm looking for
I'm a hospitality professional with over four years of experience across pre-opening and operational phases of international luxury hotel and branded residence projects, including Mandarin Oriental and Four Seasons. I focus on concierge operations and VIP guest relations, and I’m recognized for being proactive and detail-oriented in building strong guest and team relationships.
In my recent roles, I’ve led concierge operations as Supervisor and Lead Concierge, helping ensure exceptional, personalised service delivery. I’ve developed and delivered onboarding and continuous training programmes, assisted with SOP/policy creation and opening protocols, coordinated VIP transportation and bespoke city experiences, and resolved guest complaints through close cross-departmental collaboration.
Experience
Work history, roles, and key accomplishments
MD
Current
Concierge Supervisor
Mandarin Oriental Downtown
Sep 2025 - Present (10 months)
Supervises the Concierge department and delivers personalised guest experiences. Develops and provides pre- and post-opening training, assists with SOPs and opening protocols, and coordinates VIP transportation, dining, and bespoke city experiences.
FR
Lead Concierge
Four Seasons Private Residences
Oct 2024 - Sep 2025 (11 months)
Leads Concierge delivery for residents in a luxury private residence setting and manages daily resident/guest relations. Manages a 13-person team and acts as main point of contact for resident inquiries with discretion and efficiency.
YH
Guest Experience Supervisor
Yalikavak Marina Hotel
Apr 2024 - Oct 2024 (6 months)
Leads Guest Relations and Concierge teams to deliver personalised VIP guest experiences. Improves brand reputation by resolving complaints, supports housekeeping standards, and streamlines check-in procedures.
IG
Concierge
InterContinental Hotel Group
Oct 2022 - May 2023 (7 months)
Arranges restaurant, entertainment, and cultural reservations for guests and books private and group tours tailored to preferences. Maintains knowledge of city events and venues to enhance guest satisfaction.
DM
Bellman
DoubleTree by Hilton Istanbul - Moda
Jun 2021 - Oct 2022 (1 year 4 months)
Welcomes guests on arrival and departure, managing luggage handling and room escorts to a high service standard. Provides local information and supports Front Office and Concierge teams during peak periods to ensure smooth guest flow.
Education
Degrees, certifications, and relevant coursework
KU
Kırıkkale University
Bachelor's degree, Arabic Translation and Interpretation
2016 - 2021
Earned a Bachelor's degree in Arabic Translation and Interpretation at Kırıkkale University from Sep 2016 to May 2021.
US
University of Silesia
Erasmus Exchange Programme
2020 - 2020
Completed an Erasmus Exchange Programme at the University of Silesia in Poland from Jan 2020 to Jun 2020.
Availability
Open to opportunities
Location
TurkeyAuthorized to work in
Job categories
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