Looking for a job

Uday kumar

@udaykumar14

Message

I lead CRM quality assurance across Dynamics 365 and Siebel implementations.

India

Message

What I'm looking for

I'm looking to lead QA and business-analysis delivery for CRM and enterprise platforms, partnering with stakeholders to improve test strategy, Agile delivery, UAT readiness, and customer outcomes.

I've led CRM quality assurance, business analysis, and delivery across Microsoft Dynamics 365 CE, Siebel CRM, and enterprise applications for more than 17 years.

At Mindpool Technologies, supporting Equinix, I led QA across CRM and network system platforms, coordinated global stakeholders, and drove UAT and production readiness. I received Magical Mention awards in 2022 and 2023 and Star of the Month in 2023 for QA leadership.

At Veripark and Tech Mahindra, I delivered QA and functional analysis for banking, telecom, insurance, and manufacturing CRM solutions. My work included Dynamics CRM configuration, data migration validation, CRM testing, requirement workshops, user stories, and Agile delivery.

I've also led end-to-end Siebel CRM testing for IBM and HP client projects, mentored QA analysts, and improved testing workflows. I bring hands-on experience in test strategy, defect management, stakeholder coordination, and training teams for successful releases.

Experience

Work history, roles, and key accomplishments

Business Analyst / QA Lead

Mindpool Technologies Ltd

Jul 2021 - Jul 2024 (3 years)

Led QA efforts across CRM and Network System platforms, ensuring defect-free deployments. Defined and executed test strategies, test cases, and defect management for CRM and networking system portals.

CRM QA Test Strategy Defect Management UAT BRD FRD User Stories Requirements Traceability Matrix Stakeholder Management

Lead QA Specialist / System Analyst / Onsite Coordinator

Veripark India Pvt Ltd

Apr 2018 - Jun 2021 (3 years 2 months)

Directed QA and onsite coordination across banking and financial CRM solutions. Designed and executed test plans, data migration validation, and ad hoc testing for multiple client projects.

QA Test Planning Data Migration Dynamics CRM Workflow Management Security Roles Training UAT Production Support

Business Analyst / Test Lead / Onsite Coordinator

Tech Mahindra Ltd

Mar 2010 - Mar 2018 (8 years)

Led QA for Dynamics 365 and Siebel CRM projects across telecom, insurance, and manufacturing clients. Executed CRM functional testing and supported continuous delivery in Agile environments.

Dynamics 365 Siebel CRM Functional Testing Agile Scrum Mobile Testing Outlook Integration ClickDimensions Onsite Coordination

QA Lead / Onsite Coordinator

Datamatics Ltd

Jan 2006 - Dec 2010 (4 years 11 months)

Led end-to-end QA activities for Siebel CRM modules, Order Management, Call Center, and Partner Management applications. Performed System Integration Testing, Regression Testing, Functional Testing, and Migration Testing.