Tyanna Cannon
@tyannacannon
Policy Administration Analyst at Philadelphia Insurance Companies, handling policy changes, manual entries, and cancellation requests.
United StatesWhat I'm looking for
At Philadelphia Insurance Companies, I support underwriting, claims, customer service, and other departments with policy changes. I also enter policies manually and process cancellation requests with the required documentation.
Previously, I responded to customer questions by phone, chat, and email as a Contact Center Representative at Philadelphia Insurance Companies. My experience also includes directing Fishers of Knowledge Academic Development Center and supervising early childhood programs.
Experience
Work history, roles, and key accomplishments
Policy Administration Analyst
Philadelphia Insurance Companies
Jun 2023 - Present (3 years 4 months)
Provide underwriting, claims, customer service, and other departments' assistance with policy changes. Enter policies manually and complete internal and external cancellation requests with proper documentation.
Contact Center Representative
Philadelphia Insurance Companies
May 2022 - Jun 2023 (1 year 1 month)
Respond to customer requests via phone, chat, and email. Help customers troubleshoot and navigate the PHLY.com website, process payments, and provide application assistance.
Applied Behavior Analysis Behavior Health Technician
Intercommunity Action, Inc
Oct 2019 - Mar 2020 (5 months)
Implemented treatment plans and collected data under supervision. Provided 1:1 supervision and behavior interventions in school and home settings.
Director
Fishers of Knowledge Academic Development Center
Nov 2017 - Apr 2019 (1 year 5 months)
Ensured childcare center compliance with state regulations and Keystone Stars. Supervised staff, maintained files, and performed administrative duties.
Group Supervisor
People for People Early Childhood Development Center
Sep 2012 - Aug 2017 (4 years 11 months)
Supervised, nurtured, and educated children from 6 weeks to 12 years old. Helped develop and organize the Before Care and After Care program.
Group Supervisor
Brightside Academy
Jan 2009 - Sep 2012 (3 years 8 months)
Educated and supervised children from 6 weeks and up. Supervised employees and provided exceptional customer service.
Housekeeper
12th St Gym
Jan 2003 - May 2003 (4 months)
Maintained cleanliness of the gym and provided a friendly atmosphere for members. Provided excellent customer service.
File Clerk
Philadelphia Criminal Justice Center
Jun 1998 - Sep 1998 (3 months)
Typed, faxed, filed, and copied documents. Answered telephones and ran errands.
Courier
Temple University Disabilities Resources and Services
Mar 1997 - Mar 1998 (1 year)
Performed light office duties, answered telephones, and assisted students with assignments. Ran errands.
Education
Degrees, certifications, and relevant coursework
Community College of Philadelphia
Associate of Applied Science, Criminal Justice
2003 - 2008
Earned an Associate of Applied Science in Criminal Justice from Community College of Philadelphia from 2003 to 2008.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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