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Tyanah Glanton

@tyanahglanton

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I support healthcare members, patients, and customers through high-volume service and claims inquiries.

United States

Message

What I'm looking for

I'm looking for a customer service or call center role where I can support members, patients, or customers with healthcare, claims, payments, and account needs. I'm willing to relocate anywhere.

I've supported members and patients at Optum Health United Health Care, Humana, Knipper, and Covered California, helping people understand health coverage, claims, prescriptions, benefits, and enrollment options.

At Optum, I handled 35–65 calls per shift, provided claim-status and corrected-claims information, and authenticated members and providers. At ACI Worldwide, I processed phone and online payments, resolved transaction questions, reconciled payment discrepancies, and monitored suspicious activity.

I've also provided hands-on home health support at Always Best Care Senior Services, including personal care, medication reminders, mobility assistance, documentation, and communication with the care team. I bring customer communication, CRM, Microsoft Office, Citrix, healthcare privacy, and healthcare claims experience.

Experience

Work history, roles, and key accomplishments

Home Health Aide

Always Best Care Senior Services

Aug 2024 - Nov 2025 (1 year 3 months)

Assists with personal cares such as bathing, dressing, grooming, feeding, toileting, and catheter care. Performs household services essential to health care at home including meal preparation, laundry, and light housekeeping.

Patient Care Personal Care Meal Preparation Laundry Housekeeping Range Of Motion Exercises Documentation Communication Skills Infection Control Safety

Payment Processor WFH

ACI Worldwide

Sep 2023 - Aug 2024 (11 months)

Accepted payments over the phone through online platforms such as ACI payment portals. Accurately entered payment details into the ACI system and obtained verbal consent before submitting large payments.

Payment Processing Data Entry Customer Service Attention To Detail Fraud Detection ACI Payment Portals Verbal Communication Problem Solving

Behavioral Health Specialist

Optum Health United Health Care

Apr 2022 - May 2023 (1 year 1 month)

Quoted member benefits and retrieved member and provider PII for authentication. Operated 35-65 calls per shift and provided claims information and support.

Microsoft Office Outlook Microsoft Word One Tool Citrix CRM Software Desktop Notes Claims Processing Benefits explanation Call Handling

Customer Service Representative

Humana

Aug 2021 - Jan 2022 (5 months)

Answered 32-59 calls per day regarding health coverage and medication refills. Enrolled new members in health coverage and reviewed member policies.

Customer Service Call Handling Health Insurance Prescription Refills Softphones Data Entry Problem Solving Policy Reviews

Sales Associate/Cashier/Customer Service

Ross Dress For Less

Jun 2020 - Nov 2021 (1 year 5 months)

Greeted customers and used cashiering POS system to finalize purchases. Organized merchandise and handled customer returns and exchanges.

Customer Service POS systems Cash Handling Merchandising Store Cleaning Returns Processing Exchange Processing

Patient Advocate

Knipper

Jul 2019 - Jan 2020 (6 months)

Refilled patient prescriptions and advised patients about Medicare part C benefits. Signed patients up for third-party vendor programs and generated letters for missing information.

Patient Advocacy Medicare Part D Medicare Advantage (Part C)Prescription Refills Customer Service Data Entry Communication Skills

CSR - Customer Service Representative

Covered California

Mar 2017 - Feb 2019 (1 year 11 months)

Enrolled consumers with Covered California insurance and Medi-Cal. Approved or denied documents based on income verification and answered consumer calls.

Customer Service Insurance Enrollment Income Verification Call Handling Microsoft Programs Typing Account Management