
grace nyengele
@gracenyengele
Virtual Assistant with hospitality experience who coordinated boat cruise bookings and handled billing and customer enquiries.
What I'm looking for
At Lake Kariba Inn's, I managed telephone and email communications and prepared quotations, receipts, and accommodation and service billing.
I coordinated individual and group boat cruise bookings, including scheduling and logistics, and handled customer enquiries and complaints.
I also maintained records, managed petty cash, and conducted regular stock-taking at the inn.
Earlier, as a Cashier at Total Filling Station, I processed customer payments, issued receipts, handled cash and cheque banking, and supported inventory control. I’m ready to bring my administrative and customer support experience to a remote team.
Experience
Work history, roles, and key accomplishments
Receptionist
Lake Kariba Inn's
Aug 2013 - Apr 2024 (10 years 8 months)
Managed hotel switchboard and handled high-volume telephone and email communication. Prepared quotations, receipts, and billing, and resolved customer complaints professionally.
Cashier
Total Filling Station
Jan 2012 - Jan 2013 (1 year)
Processed customer payments, issued receipts, and handled banking of cash and cheques. Supported inventory control through regular stock-taking.
Education
Degrees, certifications, and relevant coursework
Lusaka City College of Management
Certificate in Computers, Computers
2009 - 2009
Completed a Certificate in Computers from Lusaka City College of Management from January to June 2009.
Kansenshi High School
GCE O Levels Certificate, General Education
2000 - 2007
Completed GCE O Levels Certificate from Kansenshi High School from 2000 to 2007.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
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