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Tushanshi Nagpal

@tushanshinagpal

B2B account management and order operations at Deel, coordinating equipment fulfillment, device collections, and client escalations.

India

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At Deel, I managed dedicated B2B client accounts for employee IT equipment, coordinating order fulfillment, device collections, and dropshipments. I handled purchase orders and seller coordination, and resolved client and seller escalations.

At Tresor System Pvt. Ltd. (Apple Premium Partner), I managed D2C and e-commerce operations and led three teams comprising 10 employees across chat support, accounts, and logistics. I also managed the Customer Gift Card Program and used Microsoft Dynamics 365 Business Central for operational data, inventory, and reporting.

Earlier, I supported student enquiries at Uni1 and e-commerce logistics at Amogh Jewels. I hold an MBA in Operations Management from Narsee Monjee Institute of Management.

Experience

Work history, roles, and key accomplishments

Order Processing Specialist

Deel

Aug 2025 - Sep 2026 (1 year 1 month)

Managed dedicated B2B client accounts, end-to-end order processing, device collections, and dropshipment operations. Acted as primary operational point of contact, handling escalations and coordinating with sellers, warehouses, and logistics partners.

B2B Account Management Order Processing Device Collections Dropshipping Purchase Order Invoice Verification Zendesk Slack Apple Business Manager Windows Autopilot ChatGpt Gemini Claude Deel Internal AI Tools

Assistant Manager – E-commerce Operations

Tresor System Pvt. Ltd.

Feb 2020 - Jul 2025 (5 years 5 months)

Managed three operational teams of 10 employees, overseeing daily operations, team productivity, and service quality. Independently managed end-to-end D2C and e-commerce operations, including order processing, inventory, billing, and escalations.

Team Leadership Employee Development KPI Monitoring Inventory Management Microsoft Dynamics 365 Business Central Excel Google Sheets MIS Reporting Purchase Order e invoicing E Way Bills FIFO Customer Escalation Gift Cards

Student Counselor / Customer Support

Uni1

Jul 2019 - Jan 2020 (6 months)

Handled 30-50 daily calls with prospective students, identified requirements, and explained course options. Resolved queries and supported enquiry-to-enrollment conversion.

Customer Support Lead Follow Up Communication Skills

Logistics Executive

Amogh Jewels

Mar 2017 - Apr 2019 (2 years 1 month)

Managed domestic and international e-commerce operations across eBay, Amazon, and Flipkart. Handled order processing, product listings, shipment coordination, and customer communication.

E Commerce Operations Order Processing Product Listing Shipment Coordination Customer Service International Logistics