Tuhin Datta Choudhury
@tuhindattachoudhury
I translate business needs into compliant, efficient operational change.
United KingdomWhat I'm looking for
I've delivered business change, process improvement, and regulatory initiatives at Lloyds Bank and West Bengal University of Health Sciences. I gather requirements, facilitate stakeholder workshops, create process maps and impact assessments, and support testing, UAT, and business readiness.
I'm currently handling FCA-regulated customer complaints at Huntswood, reviewing accounts and transactions, communicating decisions clearly, and identifying trends to reduce recurring issues. I use Excel, SQL, and Power BI to support reporting, data analysis, and practical operational improvements.
Experience
Work history, roles, and key accomplishments
Complaint Manager
Huntswood
Dec 2025 - Present (9 months)
Handle customer complaints in line with FCA regulations and client policies. Review customer accounts and transactions to assess complaint outcomes and communicate decisions clearly.
Education
Degrees, certifications, and relevant coursework
University of Strathclyde
Master of Science, International Management
2023 - 2024
Pursued a Master's in International Management, focusing on global business strategies and cross-cultural management.
Heritage Institute of Technology
Bachelor of Technology, Electronics & Instrumentation Engineering
2013 - 2017
Earned a Bachelor of Technology in Electronics & Instrumentation Engineering, with coursework in electronics, instrumentation, and control systems.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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