At NatWest Group, I lead requirements elicitation across Agile product streams, bridging Product Owners, developers, UX, testers and senior stakeholders to shape technology solutions. I've used Python to analyse customer and operational data, supported backlog refinement and user-story development, and served as Subject Matter Expert for an IBM-to-AWS cloud migration.
Earlier, I improved reliability and governance in regulated quality-control environments at Hologic and Helena Biosciences through root-cause analysis, data validation, change control and automated systems. I bring a practical, structured approach to process analysis, workflow design and delivery across the full software development lifecycle.
