At Ariston, I’m the main point of contact for business clients in Bulgaria, the Balkan countries and Italy. I learn what contractors, distributors and facility managers need and recommend suitable products.
I onboard business clients and support them with order status and delivery updates. When orders are pending, I follow up with the stock, logistics and operations teams.
I use HubSpot CRM to manage leads and the sales pipeline, and SAP and Excel to keep client records and sales opportunities up to date. I also analyse sales figures and report progress to management.
At Net-A-Porter, I built ongoing relationships with high-value and international clients, learning their preferences to suggest products. Earlier, at Royal Mail, I tracked deliveries, shared updates and maintained records.
United Kingdom