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Tshiamiso Tlhale

@tshiamisotlhale

Operations Coordinator at SPARKI SOLAR who reduced outstanding compliance cases from 300 to 80 and increased monthly installations from 300 to 1,200.

South Africa

Message

What I'm looking for

I’m eager to leverage my expertise in remote coordination to drive success at Placements24.

At SPARKI SOLAR, I coordinated solar installations across four regions, bringing clients, technicians, stock management, and internal teams together from booking through installation and compliance.

I developed a tracker for about 300 outstanding Certificate of Compliance cases and worked with the Operations Manager to prioritize the work. The process reduced outstanding cases to 80 within the first week.

I also helped increase monthly installation output from 300 to 1,200 units through coordination and scheduling. In my current role at VIP CONCIERGE, I contact international prospects, qualify potential customers, and schedule meetings for sales representatives.

Experience

Work history, roles, and key accomplishments

Current

Appointment Setter / Client Outreach

Current

VIP Concierge

Mar 2026 - Present (7 months)

Initiated outbound calls to international prospects, qualifying potential customers for VIP concierge services. Managed high-volume outreach, scheduled meetings, and coordinated handover to sales representatives.

Outbound Calling Client Qualification Appointment Scheduling CRM WhatsApp Remote Collaboration Time Management

Operations & Installations Coordinator

Sparki Solar

Dec 2022 - Aug 2025 (2 years 8 months)

Orchestrated high-volume solar installation operations across 4 regions, liaising with clients, technicians, stock management, sales, and internal operations teams. Reduced outstanding CoC cases by 73% and accelerated monthly installation output from 300 to 1,200 units.

Operations Coordination Scheduling CRM ERP Compliance Tracking Process Improvement Stakeholder Communication Data Management Reporting Customer Service

Assistant Teacher

Magic Minds Creche

Jun 2021 - Jan 2022 (7 months)

Preserved structured daily routines and engaged children in activities within a dynamic environment. Coordinated schedules, activities, and communications among colleagues and parents.

Childcare Scheduling Communication Skills Record keeping Administrative Support

Medical Receptionist

AB Optometrists

May 2015 - Jan 2021 (5 years 8 months)

Oversaw patient reception, appointment scheduling, inquiries, and administrative record-keeping. Coordinated appointment schedules and communicated with patients regarding bookings and services.

Patient Reception Appointment Scheduling Administrative Support Customer Service Confidentiality Attention To Detail