In my current IT support contact officer role, I provide first-line IT helpdesk and triage support for network, guest Wi-Fi, Chromecast, and PMS issues. I use Cisco Meraki, Aruba, Ruckus, Motorola, and Cisco networking platforms to investigate connectivity incidents and coordinate escalations.
Previously, I supported customers at Tekweld, Dash BPO, and Merchants pty ltd across phone, email, and chat. My work included troubleshooting service issues, managing tickets and orders, and assisting customers with product, billing, and account queries.
