Open to opportunities

Hermela Afework

@hermelaafework

Message

Aspiring project manager with strong communication and problem-solving skills.

Ethiopia

Message

What I'm looking for

I seek a supportive environment that fosters creativity and growth opportunities.

I am a dedicated professional with a strong background in project management and strategic planning. My experience as a co-founder and co-owner of Demam Natural Beauty has equipped me with the skills to manage financial operations, develop sales and marketing strategies, and lead a small team effectively. I thrive in dynamic environments where I can contribute to growth initiatives and foster creativity.

In my previous roles, including customer service representative and virtual assistant, I honed my communication skills and problem-solving abilities. I am adept at addressing customer inquiries, managing confidential information, and ensuring timely responses to important communications. My goal is to continuously learn and share my skills while contributing to a supportive and innovative workplace.

Experience

Work history, roles, and key accomplishments

Current

Co-founder and Co-owner

Current

Demam Natural Beauty Products

Sep 2023 - Present (1 year 10 months)

Managed financial operations, including budgeting, forecasting, and investment strategies, to optimize resources and profitability. Managed a small team of 3 employees, delegating tasks and handling staff issues.

Financial Management Budgeting Forecasting Team Management Sales Strategy Marketing Strategy Product Design

Customer Service Representative

Skyline Travel Agency

Jan 2025 - Apr 2025 (3 months)

Addressed customer service enquiries quickly and accurately, assisting customers with product-related questions, feedback, and complaints. Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.

Customer Service Product Support

Virtual Assistant

Confidential

Feb 2023 - Mar 2024 (1 year 1 month)

Monitored email inboxes, prioritised messages, and ensured timely responses to important communications. Handled client correspondence and internal communications professionally, managing confidential information with discretion.

Inbox Management Client Communication Data Protection Administrative Support Scheduling

Intern

Efuyegela, Busara Championship

Jul 2022 - Sep 2022 (2 months)

Contributed to project management tasks, tracking progress and coordinating with team members for timely completion. Collaborated with management and team members on end-to-end project needs, organising materials, facilitating communication and proofreading work.

Project Management Task Management Team Coordination Communication Proofreading Administrative Support

Education

Degrees, certifications, and relevant coursework

Addis Ababa University

Bachelor of Science, Construction Management and Technology

Studied Construction Management and Technology at Addis Ababa University. Gained knowledge in project management and strategic planning, which allows me to navigate challenges effectively.