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Hermela Afework

@hermelaafework

Aspiring project manager with strong communication and problem-solving skills.

Ethiopia
Message

What I'm looking for

I seek a supportive environment that fosters creativity and growth opportunities.

I am a dedicated professional with a strong background in project management and strategic planning. My experience as a co-founder and co-owner of Demam Natural Beauty has equipped me with the skills to manage financial operations, develop sales and marketing strategies, and lead a small team effectively. I thrive in dynamic environments where I can contribute to growth initiatives and foster creativity.

In my previous roles, including customer service representative and virtual assistant, I honed my communication skills and problem-solving abilities. I am adept at addressing customer inquiries, managing confidential information, and ensuring timely responses to important communications. My goal is to continuously learn and share my skills while contributing to a supportive and innovative workplace.

Experience

Work history, roles, and key accomplishments

SA

Customer Service Representative

Skyline Travel Agency

Jan 2025 - Apr 2025 (3 months)

Addressed customer service enquiries quickly and accurately, assisting customers with product-related questions, feedback, and complaints. Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.

Education

Degrees, certifications, and relevant coursework

Addis Ababa University logoAU

Addis Ababa University

Bachelor of Science, Construction Management and Technology

Studied Construction Management and Technology at Addis Ababa University. Gained knowledge in project management and strategic planning, which allows me to navigate challenges effectively.

Tech stack

Software and tools used professionally

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Hermela Afework - Co-founder and Co-owner - Demam Natural Beauty Products | Himalayas