Relebohile Sefika

I am a Customer Support and Virtual Assistant professional with a Bachelor of Arts in English and French and experience in online tutoring, telephone-based data collection, election administration, and client communication. My experience has strengthened my communication, organization, time management, problem-solving, attention to detail, and ability to work independently.

I have worked as a WFP Enumerator, conducting telephone interviews and collecting accurate data using ODK Collect. I also served as a Voting Station Officer during the National Elections, where I supported election-day administrative processes, worked with members of the public, followed strict procedures, and maintained accuracy and professionalism in a time-sensitive environment.

I have also provided online English and French tutoring to learners from different backgrounds. I am comfortable with Microsoft Office, Google Workspace, Excel, Trello, and other digital tools, and I am continuously developing my skills in customer support, CRM systems, email management, calendar management, and remote administration.

Academically, I received a Best Student in French badge in recognition of my performance and dedication to French studies. I also run a TikTok account focused on teaching French, where I create educational content and communicate language concepts in an engaging and accessible way.

I am fluent in Sesotho and English, with advanced French proficiency. I am interested in long-term remote opportunities in customer support, virtual assistance, administration, and operations, where I can use my communication skills, reliability, and ability to learn quickly to provide effective support to clients and teams.