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Trupti Salgaonkar

@truptisalgaonkar

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Team Leader at Quntanite in US Healthcare operations, managing a 25+ FTE team and driving client SLA performance.

India

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What I'm looking for

I'm seeking opportunities in Team Leadership, Operations Management, Assistant Manager, Quality, or US Healthcare Operations roles.

At Quntanite, I lead a 25+ FTE team in US Healthcare operations, monitoring client SLAs, productivity, turnaround time, and quality. I use performance reports and dashboards to identify gaps and support corrective and preventive actions.

At Wipro Ltd, I worked as a Team Leader, Quality Analyst, and Associate across Health Plan Services. My work included AP/AR operations, insurance disputes related to Enrollment and Billing, quality audits, SOPs, and training on EDI and ANSI processes.

Experience

Work history, roles, and key accomplishments

Current

Team Leader

Current

Quntanite

Jan 2026 - Present (8 months)

Leading a team of 25+ FTEs, ensuring high productivity, engagement, and consistent performance. Maintaining shrinkage below 5% and attrition below 2% through effective workforce planning and employee engagement initiatives.

Team Leadership People Management SLA and KPI Management Shrinkage And Attrition Management Attrition Management CAPA MIS Reporting Process documentation SOP Development Coaching Mentorship Stakeholder Management

Team Leader

Wipro Ltd

Oct 2024 - Jan 2026 (1 year 3 months)

Led a team of 25 FTEs in a US Healthcare operations environment, ensuring consistent achievement of client SLAs, productivity, quality, and operational targets. Managed AP/AR operations related to APTC files and RCNO/RCNI files from CMS.

Team Leadership US Healthcare Health Plan Services AP AR Operations APTC RCNO RCNI SLA Management Quality Assurance SOP Development Coaching Mentorship Stakeholder Management

Quality Analyst

Wipro Ltd

Dec 2021 - Sep 2024 (2 years 9 months)

Conducted quality audits and reviews to ensure compliance with process requirements and client guidelines. Updated and maintained Standard Operating Procedures (SOPs) and delivered refresher training sessions.

Quality Assurance Audit SOP Development Training Process Knowledge Tests Coaching Feedback ER&R Process

Associate

Wipro Ltd

Feb 2021 - Nov 2021 (9 months)

Worked in multiple queues within the Health Plan Services (HPS) process with a strong focus on accuracy and quality. Developed knowledge of EDI processes, 834 files, and ANSI file modification.

Health Plan Services EDI 834 Files ANSI Files Backend Operations US Healthcare Training Time Management