Troy Kent

Led and scaled cross-functional product engineering teams delivering AI-enabled SaaS solutions, aligning execution with product strategy and vision. Implemented AI-assisted testing and automation (e.g., Gherkin-to-automation), modern QA standards, and continuous delivery practices to improve release quality and speed.

Drove Agile transformation from waterfall to Scrum/Kanban, improving delivery timelines and responsiveness to change. Coached and trained new Scrum Masters and junior Agile practitioners and supported teams with Jira and Trello to increase delivery predictability.

Served as Senior Scrum Master and Software QA Manager in an ISO-compliant environment, owning Agile ceremonies and key performance metrics. Managed QA processes, release cycles, and CI/CD support for web applications and Unity-based products, including Jira/Confluence administration.

Led Scrum delivery for three product teams and managed QA across offshore and in-house groups. Delivered 10 new site launches and 5 major redesigns by facilitating Scrum ceremonies and coordinating QA and release readiness.

Established QA team standards and best practices and guided the implementation of automation testing using Testing Anywhere. Implemented Scrum practices and trained the technical team on procedures, workflows, and process.

Provided functional support and usability expertise for studio operations by coordinating user interviews to gather enhancement requirements. Translated requirements into stories and drafted use cases to improve business efficiency.

Built and supervised a team of 6 QA engineers for a high-traffic local search platform and tested e-commerce functionality including shopping cart and credit card processing. Implemented Scrum to reduce release time from 3 months to weekly.

Earned a Bachelor of Arts (BA) with a focus in Psychology and English.

Studied Business Administration at Lethbridge College.