Michael Levine

Responsible for validating L.L. Bean web development for new features, defects, and research requirements for user metrics and Marketing/Sales user testing initiatives. Responsible for use case development, test case planning, browser execution, acceptance, regression, integration, and exploratory testing. Responsible for reviewing automation failures.

Coached development teams and leadership to help create a culture of Agility for PTC’s corporate transformation initiative merging groups and utilizing processes and tools found in Scrum, Kanban, XP, Lean, and SAFe to maximize the organizations effectiveness in communication, while scaling, and deliver secure, high-quality software faster. Worked with PTC’s training department to facilitate corpor

Helped establish an Agile culture serving my teams and my customers through the protection of our core values in all organizational interactions - most notably through how and when we communicate. Minimized waste, removed impediments and focused on continuous improvement through respect, honesty, and open dialogue while fostering organizational understanding of development best practices. Facilita

Partnered with stakeholders, Product Owner, and Scrum development teams to derive the business requirements used to define and develop Scrum user stories with clear acceptance criteria, testing scope, validation requirements, automation plan, and Definition of Done. Developed and executed test plans, including smoke, regression, integration, system, and functional. Facilitated process development

Managed all quality programs for web testing, firmware testing, and hardware testing. Developed Recall Plan, Customer Call metrics, incoming parts inspections, BOM process, SOP development and assembly line audit processes. Partnered with Customer Care to improve product, tool use, knowledge base, and help documentation.

Responsible for customer commitments of new Single Sign-On (SSO) product, Identity Management System, Agent Web Portal, and data reporting services for the insurance industry. Developed user story backlog to establish roadmap, iterative plan, and measurements for success. Represented Vertafore Scrum Improvement Team at Scrum Town Hall events.

Responsible for quality initiatives, department budget, third party vendors, and off-shore testing. Led National Quality Management Summit toward Scrum adoption, metric baseline establishment, position definitions, performance goal setting, team dynamics, tool use and training. Prioritized “Better Software, Faster” initiative, including root cause analysis, paired development, Test Driven Developm

Worked with stakeholders and development teams to derive business requirements and develop user stories. Managed customer review validating requirements, testing scope, definition of done, and working agreement. Represented our region at Town Hall and Vertafore Summits to analyze Agile methodology/process improvements.

Directed product support staff serving over 60 national clients. Managed hiring, performance reviews, personnel development, and defect tracking system/Escalation Process. Created a Corporate News Letter and Reported Issues List - published to the user community. Represented Allenbrook at Phoenix User Group conferences and internet talk forum (Talknet).

Provided customer satisfaction support. Assisted with various customer service tasks and issue resolution.

Managed projects and performed business analysis. Contributed to various business development initiatives.

Managed projects and developed lines of business. Contributed to the growth and expansion of the company's offerings.

Managed client accounts and sales activities. Developed and maintained strong client relationships.

Performed quality assurance audits. Ensured compliance with established quality standards and procedures.

Completed a Bachelor of Arts degree with a focus on Communication. Gained foundational knowledge in various communication theories and practices.

Participated in an Economics Exchange program, broadening understanding of economic principles and international perspectives.