Tristan Saunders
@tristansaunders
Customer service-focused pharmacy technician delivering reliable support and strong patient relationships.
United StatesWhat I'm looking for
I am a customer service expert and experienced pharmacy technician who consistently delivers calm, practical solutions under pressure. I have processed high-volume prescription workflows, managed patient profiles and shipping, and been recognized by leadership and patients for exceptional service.
Throughout my career I have worked across retail and compounding pharmacy settings and in account retention, building skills in inventory control, controlled substance distribution, CRM systems and shipping platforms. I prioritize patient relationships, reliable teamwork and continuous improvement to support business goals and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Pharmacy Technician
Westmoreland Pharmacy and Compounding
Jan 2024 - Present (2 years 2 months)
Processed ~450 prescriptions daily using POS and UPS WorldShip while assisting patients by phone, resolving payment and delivery issues and maintaining patient profiles to improve satisfaction and retention.
Pharmacy Technician
Westmoreland Pharmacy and Compounding
Jan 2022 - Jan 2024 (2 years)
Assisted pharmacists with technical pharmacy duties including purchasing, inventory control, controlled substance distribution, order filling and patient profile management to ensure accurate pharmaceutical care.
Pharmacy Technician
CVS Pharmacy
Jan 2021 - Jan 2022 (1 year)
Performed technical pharmacy duties under pharmacist supervision including inventory control, order filling and patient profile management, maintaining service levels under pressure.
Managed customer retention activities using CRM and inventory management tools, achieving an 85% retention rate and 99% customer satisfaction through problem resolution and service recovery.
Education
Degrees, certifications, and relevant coursework
Indiana University Southeast
Bachelor of Arts, Psychology
Undergraduate psychology student at Indiana University Southeast.
Jackson Highschool
High School Diploma, General Education
2009 - 2014
Completed a high school diploma at Jackson Highschool between 2009 and 2014.
Availability
Location
United StatesAuthorized to work in
Job categories
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