Trisha Tannis
@trishatannis1
Customer Care Advocate at BLUE CROSS BLUE SHIELD OF ARIZONA who resolved complex Medicare Advantage member concerns.
United StatesWhat I'm looking for
At BLUE CROSS BLUE SHIELD OF ARIZONA, I supported Medicare Advantage members by researching complex claims, benefits, pharmacy, and eligibility questions. I used Salesforce, HRP, and Guiding Care to document interactions and help resolve concerns, including prescription access issues coordinated with Optum Rx and local pharmacies.
As a Designated Broker at OWNIT REALTY, I served as a contact for customers and agents, reviewed transaction documents for accuracy and compliance, and guided agents on policies and procedures. Earlier, I achieved Multimillion-Dollar Producer status at AMERICAN DREAM REALTY and delivered 90 hours of pre-licensing instruction.
Experience
Work history, roles, and key accomplishments
Designated Broker
Ownit Realty
Jan 2019 - Present (7 years 10 months)
Served as primary point of contact for customers and agents, resolving transaction-related issues and ensuring compliance. Reviewed and audited documentation for accuracy and legal adherence.
Customer Care Advocate
Blue Cross Blue Shield of Arizona
Jan 2023 - Jan 2026 (3 years)
Provided compassionate customer service to Medicare Advantage members, managing complex claims, benefits, pharmacy, and eligibility inquiries. Leveraged Salesforce, HRP, and Guiding Care to research and resolve member concerns.
Notary Public / Loan Signing Agent
Mobile Notary Services
Jan 2015 - Jan 2026 (11 years)
Provided professional mobile notary services, managing sensitive documentation with accuracy and discretion. Verified identities and signatures, administered oaths, and coordinated appointments.
Customer Service Specialist
San Diego County Credit Union
Jan 2017 - Jan 2019 (2 years)
Managed 75-100 inbound calls daily in a high-density call center, resolving account and service discrepancies. Processed disputed transactions and facilitated account openings and ACH payments.
Designated Broker
American Dream Realty
Jan 2003 - Jan 2019 (16 years)
Orchestrated recruitment, training, and supervision of staff, ensuring compliance and customer service standards. Delivered 90 hours of pre-licensing instruction and achieved Multimillion-Dollar Producer status.
Education
Degrees, certifications, and relevant coursework
Scottsdale School of Business and Real Estate
Real Estate Salesperson & Broker Education, Real Estate
Completed real estate salesperson and broker education at Scottsdale School of Business and Real Estate.
Chugiak High School
High School Diploma, General Studies
Earned a high school diploma from Chugiak High School.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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