Trisha Tannis

At Blue Cross Blue Shield, I support Medicare Advantage members with claims, benefits, pharmacy, eligibility, and authorization questions in a high-volume call environment. I handle 50 cases per shift and document more than 150 cases weekly using Salesforce, Health Rules Payer, and GuidingCare.

I coordinate with Optum Care, Optum Rx, pharmacies, and internal teams to resolve prescription-access issues and prior authorizations. I explain deductibles, copayments, coinsurance, enrollment, and out-of-pocket costs in clear, member-focused language while de-escalating sensitive concerns.

As Designated Broker at OWNIT Realty, I audit transaction files, review documentation for compliance, train agents, and resolve escalated customer and agent issues. My real estate work has included Multimillion-Dollar Producer, Million-Dollar Producer, and Top Producer recognition.

I've also supported financial-services members at San Diego County Credit Union and provide mobile notary and loan signing services. Across these roles, I bring careful documentation, policy interpretation, active listening, confidentiality, and practical problem resolution.