Open to opportunities

trilochan mishra

@trilochanmishra

Message

I lead strategic client accounts and global IT service delivery programs.

India

Message

What I'm looking for

I'm looking for remote or global leadership opportunities where I can manage strategic client relationships, drive service delivery excellence, lead transformation programs, and grow enterprise accounts.

I've led strategic client delivery and account management for Persistent Systems, serving IBM Watson Health, Amazon, HP, and Medline across programs valued at ₹5 Cr–₹50 Cr.

I build executive relationships, run governance reviews, manage escalations, and align delivery teams with client outcomes. I've also identified upselling and cross-selling opportunities while overseeing SLAs, budgets, risks, and customer satisfaction across concurrent enterprise accounts.

At Bristlecone, I led Cisco's SAP automation program and helped reduce manual effort by 70%. At Aricent, I led cloud transformation and datacentre modernization work across AWS and Microsoft Azure, reducing regression cycles by 40% through process optimization.

Across 20+ years in IT services, telecom, healthcare, retail, and enterprise technology, I've led distributed teams of 80+ professionals and delivered regulated, high-stakes programs. I'm PMP, CSM, and GenAI Project Manager certified, with a practical focus on delivery governance, Agile execution, and lasting client confidence.

Experience

Work history, roles, and key accomplishments

Current

Independent Program & Delivery Management Consultant

Current

HRL & RoboKids

Aug 2023 - Present (3 years)

Designed and implemented end-to-end delivery governance and client engagement frameworks for education and robotics training programs. Defined scalable program structures, vendor coordination models, and client communication protocols to ensure stakeholder alignment and operational stability.

Program Management Client Engagement Vendor coordination Stakeholder Management KPI Tracking Risk Management

Program Manager – Client Delivery & Account Management

Persistent Systems

Jan 2021 - Aug 2023 (2 years 7 months)

Served as the primary client-facing leader and trusted advisor for strategic enterprise accounts, managing executive relationships, delivery governance, and business outcomes across ₹5 Cr – ₹50 Cr programs. Drove account growth by identifying upselling and cross-selling opportunities within existing client relationships, aligning new service offerings with evolving client technology needs.

Client Management Account Management Service Delivery Governance Stakeholder Management Escalation Management Upselling Cross Selling Resource Planning Budget Management Risk Management Continuous Improvement Team Leadership

Program Manager – Client Delivery

E-Zest

Sep 2020 - Dec 2020 (3 months)

Managed healthcare retail client programs for Abbott across four APAC markets, ensuring service delivery adherence and client satisfaction. Served as the key client interface, managing stakeholder expectations, delivery governance, and cross-functional execution alignment.

Program Management Client Management Stakeholder Management Cross functional Coordination

Program Manager – Service Delivery & Account Management

Technosoft (IQVIA)

Sep 2016 - Feb 2020 (3 years 5 months)

Led enterprise Healthcare and Life Sciences IT service delivery programs in a regulated, compliance-driven environment. Managed strategic client relationships and global stakeholder engagement across multi-region delivery teams.

Service Delivery Account Management Healthcare IT Life Sciences Regulated Environments Vendor coordination SLA Management Continuous Improvement Negotiation Escalation Management

Project Manager & Agile Coach

Bristlecone

Jan 2014 - Sep 2016 (2 years 8 months)

Led SAP automation program for Cisco, delivering 70% reduction in manual effort through structured process automation and re-engineering. Managed client stakeholder expectations and delivery governance, ensuring alignment with Cisco's operational objectives.

Project Management Agile Coaching SAP Process Automation Stakeholder Management Continuous Improvement

Release Manager – Cloud Transformation & Service Delivery

Aricent

Nov 2010 - Dec 2013 (3 years 1 month)

Led a large-scale enterprise cloud transformation and datacentre modernization program, migrating business-critical applications and infrastructure to hybrid cloud environments on AWS and Microsoft Azure. Managed multi-vendor delivery governance, client communications, and escalation resolution across geographically distributed business units.

Cloud Transformation AWS Azure Release Management Service Delivery Escalation Management Agile Release Train Capacity Planning Risk Mitigation ITIL

Team Leader

Polycom

Aug 2008 - Nov 2010 (2 years 3 months)

Led telecom platform validation and enterprise delivery for Polycom's audio and video conferencing solutions, building foundational expertise in client-facing delivery and service management.

Validation Service Delivery Client Facing

Software Engineer – Automation

Alcatel-Lucent

Jul 2003 - Jul 2008 (5 years)

Automation Engineer for Alcatel-Lucent's Contact Centre Experience (CCX) platform — developed expertise in enterprise telecom solutions, service delivery, and client-facing technology implementation.

Automation Contact Centres Service Delivery