Keteng Sonny
@ketengsonny
Customer-focused financial services professional with cash-handling expertise.
BotswanaWhat I'm looking for
I am a reliable, detail-oriented customer service and cash-handling professional with over 10 years' experience in high-volume financial and postal service environments. I have a proven track record in cash handling, reconciliation, foreign currency transactions, transaction processing, and resolving client queries while maintaining strict confidentiality and compliance.
I have supported pension disbursements, processed domestic and international transfers, promoted financial products, and collaborated effectively within teams to improve operational efficiency and customer satisfaction. I seek a teller or customer-facing financial role where I can apply my transactional accuracy, client service skills, and commitment to organizational procedures.
Experience
Work history, roles, and key accomplishments
Customer Service Assistant
Botswana Post
Sep 2013 - Present (12 years 9 months)
Delivered high-volume cash and transaction services, handling deposits, withdrawals and international transfers while ensuring compliance and client confidentiality; promoted organisational services and maintained high customer satisfaction since 2013.
Accounts Assistant
Botswana Post
Feb 2012 - Aug 2013 (1 year 6 months)
Managed pension payroll sorting and verification, prepared pension documentation for government disbursement, and addressed client inquiries to ensure timely delivery of pension services from Feb 2012 to Aug 2013.
Cashier & Store Associate
Cash Bazaar
Aug 2011 - Jan 2012 (5 months)
Processed cash, card and voucher payments, balanced tills and performed end-of-shift reconciliations while delivering courteous customer service to maintain smooth checkout operations.
Accounts Intern
Boteti Sub District Council
Apr 2009 - Jul 2009 (3 months)
Supported cheque issuing, utility register maintenance and invoice matching; prepared vouchers, printed cheques and assisted with reconciliations during a short-term accounts attachment.
Education
Degrees, certifications, and relevant coursework
Teacher Record
Teaching English as Foreign Language
2025 - 2025
Insurance Academy of Botswana
Short Course, Long-Term Insurance
2025 - 2025
Completed an introductory course in Long-Term Insurance in January 2025.
Marapong Development Trust
Certificate in Accountancy and Business Studies, Accountancy and Business Studies
2007 - 2009
Grade: Credit
Completed a Certificate in Accountancy and Business Studies with a Credit result between 2007 and 2009.
Letlhakane Senior Secondary School
BGCSE, Secondary Education
2005 - 2006
Grade: 33 Points
Completed Botswana General Certificate of Secondary Education (BGCSE) in 2006 with 33 points.
Orapa Junior Secondary School
Junior Certificate, Junior Secondary Education
2002 - 2004
Grade: Grade C
Completed Junior Certificate in 2004 with a Grade C.
Tech stack
Software and tools used professionally
Availability
Location
BotswanaAuthorized to work in
Job categories
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