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Keteng SonnyKS
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Keteng Sonny

@ketengsonny

Customer-focused financial services professional with cash-handling expertise.

Botswana
Message

What I'm looking for

I am seeking a customer-facing financial role (e.g., teller) in a service-oriented organisation where I can apply cash-handling accuracy, support vulnerable clients, grow in payments processing, and contribute to operational efficiency.

I am a reliable, detail-oriented customer service and cash-handling professional with over 10 years' experience in high-volume financial and postal service environments. I have a proven track record in cash handling, reconciliation, foreign currency transactions, transaction processing, and resolving client queries while maintaining strict confidentiality and compliance.

I have supported pension disbursements, processed domestic and international transfers, promoted financial products, and collaborated effectively within teams to improve operational efficiency and customer satisfaction. I seek a teller or customer-facing financial role where I can apply my transactional accuracy, client service skills, and commitment to organizational procedures.

Experience

Work history, roles, and key accomplishments

BP
Current

Customer Service Assistant

Botswana Post

Sep 2013 - Present (12 years)

Delivered high-volume cash and transaction services, handling deposits, withdrawals and international transfers while ensuring compliance and client confidentiality; promoted organisational services and maintained high customer satisfaction since 2013.

BP

Accounts Assistant

Botswana Post

Feb 2012 - Aug 2013 (1 year 6 months)

Managed pension payroll sorting and verification, prepared pension documentation for government disbursement, and addressed client inquiries to ensure timely delivery of pension services from Feb 2012 to Aug 2013.

BC

Accounts Intern

Boteti Sub District Council

Apr 2009 - Jul 2009 (3 months)

Supported cheque issuing, utility register maintenance and invoice matching; prepared vouchers, printed cheques and assisted with reconciliations during a short-term accounts attachment.

Education

Degrees, certifications, and relevant coursework

TR

Teacher Record

Teaching English as Foreign Language

2025 - 2025

IB

Insurance Academy of Botswana

Short Course, Long-Term Insurance

2025 - 2025

Completed an introductory course in Long-Term Insurance in January 2025.

MT

Marapong Development Trust

Certificate in Accountancy and Business Studies, Accountancy and Business Studies

2007 - 2009

Grade: Credit

Completed a Certificate in Accountancy and Business Studies with a Credit result between 2007 and 2009.

LS

Letlhakane Senior Secondary School

BGCSE, Secondary Education

2005 - 2006

Grade: 33 Points

Completed Botswana General Certificate of Secondary Education (BGCSE) in 2006 with 33 points.

OS

Orapa Junior Secondary School

Junior Certificate, Junior Secondary Education

2002 - 2004

Grade: Grade C

Completed Junior Certificate in 2004 with a Grade C.

Tech stack

Software and tools used professionally

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Keteng Sonny - Customer Service Assistant - Botswana Post | Himalayas