Tricia-Kay Riley
@triciakayriley
Reliable accountant with expertise in accounts management and customer service.
JamaicaWhat I'm looking for
As a detail-oriented Accountant with nearly two years of experience in accounts management, I have honed my skills in maintaining compliance with accounting standards while ensuring operational effectiveness. My background is complemented by four years in customer service roles, where I developed strong communication skills and a proactive approach to resolving client queries.
In my current role as an Office Administrator & Accountant at St. Bess Radio Company Limited, I manage all forms of correspondence, support bookkeeping, and maintain financial records. I take pride in my ability to create and update databases, process invoices, and ensure timely payments from clients. My experience in technical support has also equipped me with the ability to troubleshoot issues and provide exceptional customer service.
Experience
Work history, roles, and key accomplishments
Office Administrator & Accountant
St. Bess Radio Company Limited
May 2019 - Present (6 years 4 months)
Managed correspondence and bookkeeping tasks, organized financial records, processed invoices, and served as a communication point for management and staff.
Technical Support Representative
Sutherland Global Services
May 2020 - Apr 2022 (1 year 11 months)
Provided technical support by troubleshooting service issues related to software and hardware. Managed customer inquiries, scheduled technician appointments, and ensured customer satisfaction through follow-ups.
Customer Service Rep & Driver Support
IBEX Global Solutions
Sep 2017 - Apr 2019 (1 year 7 months)
Assisted customers with inquiries regarding online purchases and app issues, ensuring timely resolution and maintaining records of interactions.
Receptionist
Robinson, Davis & Co.
May 2017 - Jun 2017 (1 month)
Managed front desk operations, greeted visitors, handled telecommunications, and addressed queries and complaints efficiently.
Customer Service Representative
Hinduja Global Solutions
Jul 2016 - Jan 2017 (6 months)
Assisted customers with medical inquiries and processed claims forms via phone, ensuring accurate and timely responses.
Assistant Accounts Clerk
CamCorp Industrial
Aug 2014 - Aug 2014 (0 months)
Performed data entry and administrative duties, supporting the accounting team with various tasks.
Education
Degrees, certifications, and relevant coursework
UCUniversity of the Commonwealth Caribbean
Bachelor of Business Administration, Accounting and Financial Management
2018 - 2024
Grade: 3.2
Pursuing a degree in Business Administration with a major in Accounting and Financial Management, focusing on the principles of accounting, financial analysis, and management practices.
Merl Grove High School
High School Diploma, General Education
2009 - 2016
Completed high school education with a focus on foundational subjects, preparing for further education in business and accounting.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
Skills
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