KHKaycia Henry
@kayciahenry
Results-driven accountant with solid analytical skills.
JamaicaWhat I'm looking for
I am a results-driven accountant with a strong foundation in financial analysis and reporting. My academic background includes a Bachelor of Business Administration with a major in Accounting from the University of Technology, Jamaica. I have honed my skills through various roles, including as an Accountant Assistant at Noranda Bauxite Company, where I implemented streamlined processes for financial documentation and maintained accurate records.
In addition to my accounting experience, I have a diverse background in customer service, having worked in remote positions that required excellent communication and problem-solving skills. My ability to analyze customer needs and provide tailored solutions has been instrumental in enhancing client satisfaction. I am now seeking a challenging role that allows me to leverage my analytical skills and contribute to financial decision-making processes.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Talent Pop
May 2023 - Present (2 years 1 month)
Managed client inquiries via email, ensuring timely resolutions. Utilized CRM software to track interactions and collaborated with team members to address complex queries.
Customer Service Representative
Insurance Supermarket
Apr 2022 - May 2023 (1 year 1 month)
Identified client needs and recommended insurance solutions. Delivered quotes and assisted with application inquiries, ensuring documentation was completed.
Customer Service Representative
VXI
Nov 2021 - Apr 2022 (5 months)
Provided customer support via phone, exceeding call quotas. Memorized company products and completed customer insight reports.
Sales Representative
Hinduja Global Solutions
Nov 2020 - Oct 2021 (11 months)
Greeted customers and provided information about products. Assisted with order placements and resolved customer complaints across various channels.
Volunteer Worker
Drench Hydration
Aug 2020 - Sep 2020 (1 month)
Followed COVID-19 protocols while packaging water for sale. Created databases to improve inventory management.
File Clerk
Coldfield Manufacturing
Dec 2019 - Mar 2020 (3 months)
Sorted and filed documents according to established systems. Ensured data accuracy and collaborated on projects to improve filing efficiency.
Ride Attendant
Flag Over Texas
Sep 2019 - Sep 2019 (0 months)
Monitored ride safety and assisted patrons. Ensured compliance with safety protocols and provided excellent customer service.
Library Assistant
Brown's Town Community College
May 2018 - Jan 2019 (8 months)
Assisted patrons in locating materials and managed library inventory. Processed new books and maintained accurate records.
Accountant Assistant
Noranda Bauxite Company
Jun 2018 - Jan 2019 (7 months)
Assisted in generating invoices and managing petty cash. Documented financial activities in Excel and maintained accurate financial records. Implemented streamlined processes for company receipts.
Education
Degrees, certifications, and relevant coursework
UJUniversity of Technology, Jamaica
Bachelor of Business Administration, Business Administration
2017 - 2024
Pursuing a Bachelor of Business Administration with a major in Accounting and a minor in Human Resource Management, focusing on financial principles and human resource strategies.
Ferncourt High School
High School Diploma, General Education
2012 - 2017
Completed secondary education with 7 CSEC passes, including subjects such as Accounts, Mathematics, and Information Technology.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
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