Trey Henry

Recovered health insurance overpayments from providers, requiring a collaborative, assertive, and persistent approach. Managed cases efficiently with exceptional time management, overcoming obstacles for payment.

Provided consistent customer service by executing Lowe's policies and procedures. Collaborated with the Merchandising Service team and managed project priorities, schedules, and material needs. Analyzed metrics and provided feedback on project execution and in-store service to leadership.

Reviewed BPOs and Appraisals to determine property values, utilizing public and private record databases for research and analysis. Ensured appraisals met USPAP, Fannie Mae, Freddie Mac, USDA, and FHA guidelines. Communicated with appraisers, loan originators, and processors to resolve appraisal issues.

Provided accurate and relevant national appraisal reviews, identifying flaws in reports and analyzing purchase and refinance reports. Collaborated daily with appraisers to ensure timely delivery of quality appraisal reports. Reviewed BPO reports for accuracy and reconciled discrepancies.

Analyzed client orders using technology to automate property location and data acquisition from taxing authorities. Provided accurate HOA information for real estate transactions. Ensured clients had access to up-to-the-minute information.

Reviewed conventional appraisal reports, validating documentation and ensuring accuracy and quality throughout the appraisal process. Provided desktop, appraisal, and BPO valuation services and value reconciliations. Coached vendors on appraisal practices, technical issues, and regulatory compliance.

Analyzed alternative valuation products (Broker Price Opinions) to ensure quality and accuracy. Ensured each BPO met client quality standards and requirements. Facilitated the completion of strongly supported valuations and reconciled variances in value.

Performed operational tasks for asset preservation processes, taking accountability from receipt of work to resolution. Prioritized incoming work, entered transactions into systems, and verified accuracy. Monitored queues to ensure property preservation work was completed accurately and in compliance with client specifications.

Provided valuation for a portfolio of real estate assets, maximizing recovery and minimizing costs in compliance with policies. Delivered authorization for disposition costs, determined required repairs, and negotiated sales contract terms. Managed relationships and conducted national BPO and appraisal reviews.

Managed and sold a portfolio of Freddie Mac REO assets, authorizing disposition costs and determining required repairs. Negotiated sales contract terms, monitored closings, and managed relationships. Trained brokers, agents, and clients on procedures and policies, ensuring compliance with laws and best practices.

Resolved real estate transaction issues and coached individuals on increasing profits. Conducted cold calls to for-sale-by-owners and expired listings to secure property listings. Oversaw client relationships and brokered sales of commercial and residential properties.

Identified marketable assets for a portfolio of multi-family and residential properties, providing monthly production reports to lenders. Managed leasing, cost control, and property management for REO properties. Developed and maintained positive business relationships with a significant percentage of accounts.

Completed general studies curriculum. Acquired foundational knowledge across various subjects.

Studied the fundamentals of finance and real estate. Gained knowledge in business administration and management principles.

Focused on general business administration and management principles. Developed foundational knowledge in various business aspects.