Open to opportunities

Paul Rosenbaum

@paulrosenbaum

SharePoint and M365 administrator driving adoption, support excellence, and site modernization across large federal clients.

United States

Message

What I'm looking for

I am seeking roles where I can lead SharePoint/M365 implementations, drive user adoption through training and white-glove support, improve SLAs, and modernize collaboration sites.

I am a SharePoint and Microsoft 365 administrator with over a decade of experience delivering design, implementation, and support for large federal customers.

I have led multi-person support teams for agencies including the FDA, IRS, and U.S. Postal Service, driving measurable improvements such as a 66% reduction in support incident resolution time and a 40% increase in user adoption.

My work includes redesigning and updating dozens of SharePoint and Office 365 sites, leading a 90,000-user IRS M365 implementation team, and creating a “White Glove” support model that increased Office 365 adoption by 50%.

I combine technical SharePoint administration (2007–2019), M365 administration, training, and change management with procurement and acquisitions experience to deliver reliable, user-focused collaboration solutions.

Experience

Work history, roles, and key accomplishments

Current

Acquisitions Manager

Current

Perspecta

Jan 2020 - Present (6 years)

Managed acquisition of IT equipment and software for 100 U.S. Senate offices, created best-practice data sheets achieving 85% SLA adherence and coordinated vendor and user deliveries.

Forecasting Procurement SLA Inventory Management

SharePoint Administrator

Perspecta / Peraton

Jan 2016 - Dec 2020 (4 years 11 months)

Led SharePoint and M365 implementations and redesigns for federal clients (IRS, USPS, FDA), driving up to 50% Office 365 adoption and reducing SLA breaches by 35% through process and training improvements.

SharePoint Administration Office 365 User Adoption Training Knowledge Management SOP Development SLA Management

Support Team Lead

Hewlett Packard Enterprise

Jan 2013 - Dec 2016 (3 years 11 months)

Led a team of 8 support engineers for FDA SharePoint support across 17,000 users, redesigned 30 sites and increased user adoption by 40% via a knowledge/self-help site.

Team Leadership SharePoint Knowledge Base User Adoption Incident Reduction Troubleshooting

Support Team Lead

Microlink

Jan 2013 - Dec 2013 (11 months)

Provided top-tier SharePoint implementation and configuration support to 5,000 FDA users, delivering training and reducing incidents through hands-on assistance with sites, libraries, InfoPath forms and workflows.

SharePoint Workflows Training Configuration User Support Troubleshooting

SharePoint Administrator

AbbTech

Jan 2012 - Dec 2013 (1 year 11 months)

Administered SharePoint 2007/2010 for the Joint Personnel Recovery Agency, managing sites on NIPRNet/SIPRNet and implementing search, backups, web parts and document libraries for internal/external users.

SharePoint SIPRNet Backup & Security

Webmaster / Network Support

Point One, Inc.

Jan 2007 - Dec 2012 (5 years 11 months)

Maintained USAF SharePoint portal and facilitated classified/unclassified VTCs for 350 users, providing web, teleconference and client systems support for 500 users at SAF/CIO A6.

Web Master Network Support VTC Operations client support Training