Trevin User

I am a benefits verification and prescription drug program specialist with hands-on experience in commercial, Medicare, and Medicaid plan verification, prior authorizations, and CMS Part D processes. I have navigated payer portals and EHR/EMR systems such as Epic and Cerner, trained and mentored new hires on CMS and HIPAA standards, and consistently delivered accurate, compliant results.

I bring dependable performance, problem-solving ability, leadership in onboarding and mentoring, and strong customer-service skills including chat and email support and E-Tech assistance. I am proficient in MS Office (Word, Excel, PowerPoint) and comfortable working with medical terminology, CPT/ICD-10 codes, PBM processes, and payer eligibility workflows.