Phil Hines
@philhines
I help patients access specialty medications through benefits verification and payer coordination.
United StatesWhat I'm looking for
At Neovance, I guide patients, caregivers, and healthcare professionals through benefits verification, eligibility, applications, prescription transfers, and access-to-therapy next steps. I handle high-volume calls while maintaining clear, compliant documentation.
I've also supported specialty pharmacy access at Walgreens Specialty Pharmacy and ConnectiveRx, resolving denied claims, documenting prior authorization and appeals requirements, and coordinating with payers, PBMs, providers, and pharmacies.
Experience
Work history, roles, and key accomplishments
Program Specialist
Neovance
Dec 2025 - Present (9 months)
Serve as the first point of contact for patients, caregivers, and healthcare professionals, resolving inquiries with empathy and accuracy. Conduct benefits verifications, process patient applications, and coordinate prescription transfers to specialty pharmacies.
Education
Degrees, certifications, and relevant coursework
Oak Glen High School
High School Diploma, General Studies
Completed high school diploma.
Eastern Gateway Community College
Coursework, General Studies
Completed coursework at Eastern Gateway Community College.
West Virginia Northern Community College
Coursework, General Studies
Completed coursework at West Virginia Northern Community College.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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