Open to opportunities

Treasures Ogbalu

@treasuresogbalu

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Customer Success Specialist passionate about technology and user experience.

United States

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What I'm looking for

I am looking for a role that fosters innovation and allows me to enhance user experiences while contributing to team success.

I am a Customer Success Specialist and IT Help Desk Technician with over 4 years of experience in tech support, customer success, and sales. My expertise lies in Microsoft Power Platform and business process automation, where I have successfully enhanced client satisfaction and operational efficiency. I thrive on leveraging innovative solutions to drive technology advancements and improve user experiences.

In my recent role at Grand Street Convenience Retail LLC, I supported clients in adopting Microsoft Power Platform solutions, streamlining store operations, and significantly reducing manual data entry. I designed and deployed custom Power Apps and created automated workflows, which not only saved time but also improved overall satisfaction. My commitment to user training and onboarding has led to increased app adoption rates and positive feedback from clients.

With a strong foundation in technical support and customer service, I am dedicated to understanding business needs and proposing tech-enabled solutions. I am an analytical thinker and quick learner, always eager to tackle challenges and contribute to team success.

Experience

Work history, roles, and key accomplishments

Customer Success Specialist

Grand Street Convenience Retail LLC

Dec 2023 - May 2025 (1 year 5 months)

Supported convenience retail clients in adopting Microsoft Power Platform solutions to streamline store operations. Designed and deployed custom Power Apps for in-store staff, cutting manual data entry by 40%. Delivered onboarding sessions and user training for non-technical staff, boosting app adoption rates and improving overall satisfaction.

Power Platform Power Automate Power BI User Training Troubleshooting Customer Satisfaction

Help Desk Support Technician

Quinsigamond Community College

Jun 2024 - Dec 2024 (6 months)

Assisted students with accessing college systems such as email, Blackboard, Zoom, and the QCC student portal. Supported students in setting up and troubleshooting Wi-Fi, printing, and basic device issues. Documented support interactions in the help desk ticketing system and escalated complex issues when necessary.

Help Desk Support Troubleshooting Ticketing Systems Windows Customer Service

Sales Consultant

Complete Labor and Staffing

Apr 2022 - Nov 2023 (1 year 7 months)

Built client relationships to understand staffing needs, improving client satisfaction. Generated sales through calls and site visits, achieving measurable revenue growth. Matched workers to job orders, ensuring skill fit and availability for client satisfaction.

Client Relationship Management Staffing Customer Service Recruitment Onboarding Sales Strategy Conflict Resolution CRM Communication

Travel Sales Consultant

Grand Circle Travel

Mar 2021 - Apr 2022 (1 year 1 month)

Crafted tailored travel itineraries for executives, enhancing client satisfaction and loyalty. Negotiated optimal travel deals, boosting customer satisfaction and securing repeat business. Delivered exceptional service, fostering enduring client relationships and expanding client base.