Treasures OgbaluTO
Open to opportunities

Treasures Ogbalu

@treasuresogbalu

Customer Success Specialist passionate about technology and user experience.

United States

What I'm looking for

I am looking for a role that fosters innovation and allows me to enhance user experiences while contributing to team success.

I am a Customer Success Specialist and IT Help Desk Technician with over 4 years of experience in tech support, customer success, and sales. My expertise lies in Microsoft Power Platform and business process automation, where I have successfully enhanced client satisfaction and operational efficiency. I thrive on leveraging innovative solutions to drive technology advancements and improve user experiences.

In my recent role at Grand Street Convenience Retail LLC, I supported clients in adopting Microsoft Power Platform solutions, streamlining store operations, and significantly reducing manual data entry. I designed and deployed custom Power Apps and created automated workflows, which not only saved time but also improved overall satisfaction. My commitment to user training and onboarding has led to increased app adoption rates and positive feedback from clients.

With a strong foundation in technical support and customer service, I am dedicated to understanding business needs and proposing tech-enabled solutions. I am an analytical thinker and quick learner, always eager to tackle challenges and contribute to team success.

Experience

Work history, roles, and key accomplishments

GL

Customer Success Specialist

Grand Street Convenience Retail LLC

Dec 2023 - May 2025 (1 year 5 months)

Supported convenience retail clients in adopting Microsoft Power Platform solutions to streamline store operations. Designed and deployed custom Power Apps for in-store staff, cutting manual data entry by 40%. Delivered onboarding sessions and user training for non-technical staff, boosting app adoption rates and improving overall satisfaction.

QC

Help Desk Support Technician

Quinsigamond Community College

Jun 2024 - Dec 2024 (6 months)

Assisted students with accessing college systems such as email, Blackboard, Zoom, and the QCC student portal. Supported students in setting up and troubleshooting Wi-Fi, printing, and basic device issues. Documented support interactions in the help desk ticketing system and escalated complex issues when necessary.

Education

Degrees, certifications, and relevant coursework

Quinsigamond Community College logoQC

Quinsigamond Community College

CompTIA A+ Certification, IT Help Desk

MI

Microsoft

Power Platform Fundamentals Certification, Microsoft Power Platform

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Treasures Ogbalu - Customer Success Specialist - Grand Street Convenience Retail LLC | Himalayas