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Tran Hao

@tranhao

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Technical Consultant at Fuse Technology supporting customer networks, Azure environments, and AI platform setups.

Vietnam

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At Fuse Technology, I provide L2 technical support and monitor customers’ server and network status using tools including Cisco Meraki, Fortinet, Netskope, and Azure Monitor. I also monitor Azure VMs and Windows Server, and take requested actions such as exporting logs, backing up data, and managing users.

I support customer setup and management of AI platforms including Copilot, Claude, and Fathom, and coordinate ticket triage with regional teams and partners. Previously, I supported end users and IT service operations at AnyMind Group and INSEE Vietnam, including ServiceNow ticket management and collaboration on O365, Active Directory, and security alerts.

Experience

Work history, roles, and key accomplishments

Current

Technical Consultant

Current

Fuse Technology

Apr 2024 - Present (2 years 6 months)

- Service as a Call agent and provide technical
support on L2
- Collaborating with partners and using tools
efficiently, like Cisco Meraki, Fortinet, Netskope,
and Azure Monitor, to keep in check customers’
server/network status and performance to
ensure business continuity
- Monitor customers’ Azure VMs, Windows Server,
and take action (export log, backup data, user
management, etc) when requeste

IT Helpdesk Consultant

AnyMind Group

Oct 2023 - Mar 2024 (5 months)

- Support EUS on technical problems.
- Manage IT's infrastructure and stakeholder.
- Collaborative with Admin team to manage EUS requests
- Consult solutions for IT requests from Manage-level (Director, Manager)
- Monthly report to Line Manager on IT services operation.

Information Technology Service Desk

INSEE Vietnam

Aug 2022 - Oct 2023 (1 year 2 months)

- Contact point of end-user.
- Manage ServiceNow tickets by prioritize work based on ticket’s priority level.
- Support IT Admin maintain IT asset and audit storage weekly.
- Collaborate with Central Tech team on tasks about O365, Active Directory, Security Alert, etc....
- Support End-user by direct or remote methods (Teams, TightVNC)
- Strictly follow process for support VIP/EXCO user.
- Conduct