Open to opportunities

Thuy Hoang

@thuyhoang

Message

Detail-oriented content reviewer with strong analytical and communication skills.

Vietnam

Message

What I'm looking for

I seek a role that values collaboration and offers opportunities for professional growth.

I am a dedicated content reviewer with extensive experience in customer service and content management. Currently, I work at CogDev Malaysia Sdn Bhd, where I implement content review strategies and ensure compliance with audit processes. My role involves analyzing and summarizing data to generate performance reports, collaborating with Subject Matter Experts to maintain quality standards.

Previously, I worked at Accenture Technology Sdn Bhd, where I moderated content on social platforms in both Vietnamese and English. I successfully completed daily tasks with a 98% accuracy rate, demonstrating my commitment to quality and efficiency. My background in administration and customer service has equipped me with strong communication and teamwork skills, essential for thriving in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Current

Content Reviewer

Current

CogDev Malaysia Sdn Bhd

Jan 2021 - Present (4 years 5 months)

Responsible for customer service and website content management, implementing content review strategies, and ensuring compliance with audit processes. Analyzes data for performance evaluation and collaborates with Subject Matter Experts on quality scoring.

Content Management Data Analysis Customer Service Compliance Team Collaboration Quality Assurance Reporting

Content Reviewer

Accenture Technology Sdn Bhd

Jan 2020 - Jan 2021 (1 year)

Moderated content on social platforms in Vietnamese and English, making decisions according to guidelines and achieving a 98% accuracy rate in daily tasks.

Content Moderation Team Collaboration Reporting

Administration Staff

StarJ

Jan 2018 - Jan 2018 (0 months)

Managed administrative tasks including time sheets, human resources, and stationery control while estimating air conditioner requirements based on technical drawings.

Administration Time Management Human Resources Task Management

Claim Staff

Liberty Insurance Company

Jan 2016 - Feb 2016 (1 month)

Managed vendor schedules, conducted pre-inspections for used cars, and handled client payments and claims, ensuring effective communication and customer satisfaction.

Claims Management Customer Service Payment Processing Communication Skills Time Management

Service & Parts Staff

Mitsubishi Motors Vietnam

Apr 2006 - Jan 2016 (9 years 9 months)

Handled customer inquiries via phone and email, prepared for service contests, and managed inventory to ensure parts availability while maintaining effective communication with dealers.

Customer Service Inventory Management Communication Problem Solving Time Management

Education

Degrees, certifications, and relevant coursework

University of Economics

Business Finance

2008 - 2010

Responsible for estimate quantity, kind of air conditioner based on technical drawing. Contact to customers to confirm their request and perform exactly. Make some admin tasks such as manage time sheets, human resource and management, stationery control.

University of Technology

Automobile Engineering

2001 - 2006

Moderating content on social platform in bilingual language (Vietnamese, English). Making decisions according to guidelines as training. Marking content according to the site community standard. Successfully complete daily tasks and meet quality standards with 98% accuracy.