Thư Trần Thị MinhTM
Open to opportunities

Thư Trần Thị Minh

@thuttm

Fresher with a strong background in business English and customer service.

Vietnam

What I'm looking for

I am looking for a role that allows me to grow professionally while utilizing my skills in customer service and content management.

I am a recent graduate from the University of Finance - Marketing, majoring in Business English, where I ranked Very Good. My academic journey has equipped me with a solid foundation in both language and business principles, which I have applied in various internships and collaborative roles.

During my time as a Content Moderation Collaborator at VNG Corporation, I honed my skills in assessing and classifying video content, ensuring compliance with platform policies. Additionally, my internship at Atlantic Gate Vietnam allowed me to engage directly with customers, manage service requirements, and build relationships with businesses in the import-export sector. I am passionate about leveraging my skills in a dynamic work environment.

Experience

Work history, roles, and key accomplishments

VC

Content Moderation Collaborator

VNG Corporation

Jun 2024 - Jul 2024 (1 month)

Responsible for watching, assessing, classifying, and labeling videos on the Zalo platform. Memorized company policies to ensure compliance and improve community security, while reporting weekly to the team leader.

AL

Sales & Customer Service Intern

Atlantic Gate Vietnam Company Limited

Mar 2024 - Jun 2024 (3 months)

Engaged in finding and managing businesses with import/export needs. Handled customer service requirements, including bookings and cargo movement, while building relationships with new clients.

KA

Translation & Localization Volunteer

Khan Academy

Jan 2024 - Feb 2024 (1 month)

Translated and localized academic materials from English to Vietnamese, utilizing tools like Crowdin and Amara, achieving a minimum of five minutes of video translation weekly.

AL

Writing Collaborator (Education)

ACC Group Vietnam Company Limited

Mar 2023 - Jan 2024 (10 months)

Researched and wrote academic content related to TOEIC, using WordPress for editing and posting on the company's website, while reporting to the team leader weekly.

Education

Degrees, certifications, and relevant coursework

UM

University of Finance - Marketing

Bachelor's Degree, Business English

2021 - 2025

Grade: Very Good

Major in Business English with a ranking of Very Good. Focused on developing skills in business communication and English language proficiency.

Tech stack

Software and tools used professionally

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