Open to opportunities

TRACY YIGA

@tracyyiga

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Experienced administrative professional with a focus on executive support.

Nigeria

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What I'm looking for

I am looking for a role that values collaboration, offers growth opportunities, and allows me to utilize my administrative skills effectively.

I am an experienced administrative professional with a strong background in executive support, project coordination, and customer service. My expertise lies in managing schedules, creating meeting agendas, and maintaining projects with meticulous attention to detail. I thrive in dynamic environments where I can leverage my skills in virtual assistance and customer support to foster positive client relationships and ensure seamless operations.

Throughout my career, I have successfully managed multiple projects, ensuring timely completion and quality outcomes. My role as an Executive Virtual Assistant to the CEO at Masquerade HQ. allowed me to hone my skills in travel planning, expense tracking, and stakeholder communication. I am also proficient in content creation and social media management, having developed strategies that enhance brand visibility and audience engagement.

With a growth mindset and a commitment to maintaining confidentiality and discretion, I am resourceful and adaptable, thriving under pressure. I am passionate about delivering exceptional service and contributing to team success while upholding the highest professional standards.

Experience

Work history, roles, and key accomplishments

Current

Customer Reactivation Specialist

Current

Nurturer Alternative Bank

Jan 2025 - Present (5 months)

Proactively contact customers to encourage the reactivation of dormant accounts. Utilize persuasive communication skills to address customer concerns and promote account reactivation benefits. Ensure proper follow-ups and reporting while achieving reactivation targets through a customer-focused approach.

Customer Communications Account Management Persuasion Reporting Customer Relationship Management

Executive Virtual Assistant to CEO

Masquerade HQ.

Jan 2024 - Mar 2024 (2 months)

Manage the CEO's schedules, meetings, and appointments. Coordinate travel arrangements and maintain effective communication. Organize meetings and events while managing expenses and budget tracking.

Scheduling Travel Coordination Communication Event Planning Budgeting

Content Creator and Social Media Manager

Masquerade HQ.

Jan 2024 - Mar 2024 (2 months)

Develop content strategies and direct photoshoots for marketing campaigns. Analyze performance metrics to refine strategies and foster audience growth. Plan outreach campaigns aligned with brand goals.

Content Strategy Photography Campaign Planning

Executive and Administrative Assistant

Court of Appeal of Nigeria

Mar 2023 - Sep 2023 (6 months)

Assist in legal research, case file preparation, and document management. Coordinate appointments and manage meetings while maintaining confidentiality and managing sensitive information.

Legal Research Document Management Meeting Management Confidentiality

Consultant/Customer Support Executive

Oriflame

Dec 2018 - Mar 2019 (3 months)

Provide administrative support on product usage and customer relations. Implement strategies to improve client satisfaction and sales while addressing inquiries and managing feedback.

Customer Support Sales Strategy Product Knowledge

Intern/Administrative Assistant

Law Firm of Tim Yiga & Co.

May 2017 - Jul 2017 (2 months)

Manage daily office operations including scheduling, email management, and document preparation. Coordinate executive schedules and arrange travel while supporting project execution.

Office Management Scheduling